Overview
Account Executive/Manager Jobs in Fort Worth, TX at DELUXE CORPORATION
This is anIN-OFFICErole located at: 100 Throckmorton St., Ft. Worth, TX 76102
WHO YOU ARE:
Do you enjoy being a resource? Do you love to share your knowledge and ideas? Do you have a passion to find solutions? Do you enjoy helping customers?
ABOUT US:
ACC (Accelerated Card Company/Certified Payments) by Deluxe (https://www.certifiedpayments.com/) provides government agencies with the ability to accept payments in a service fee environment, making it free to the agency. Our business is PCI Compliant, so all customer data is highly secured by industry standards. Our payment technology solutions helps agencies pay, get paid, optimize, and grow.
Follow us on LinkedIn:https://www.linkedin.com/company/certified-payments/posts/?feedView=all
RESPOSIBILITIES:
Help us continue as the leader in government payment processing solutions by joining our Account Executive Team! You will be responsible for providing specialized support services for our diverse portfolio of government/municipality clients, external ISV partners, internal Sales Representatives, and other high-profile internal and external customers. The Account Executive will work closely with a team to ensure we provide the highest levels of customer service that we have become known for.YOUR ARE AN ESSENTIALPARTof the Operations team!
Responsible for new account onboarding, for example, draft Service Provider Agreements, secure and submit merchant agreements, perform account entry and setup, create Bureau Information Sheets and Bureau Welcome Letters, and update systems of record
Perform phone, webinar, and/or onsite training, as needed, for newly acquired clients and/or sales partners
Provide phone and email support for high-profile clients and/or sales partners
Analyze, research, and resolve account issues, specifically regarding account reconciliation, equipment/gateway/integration troubleshooting, and refund requests
Initiate maintenance requests for existing clients
Ensure changes are completed to specification and in a timely fashion
BASIC QUALIFICATIONS:
Education | Experience: Bachelor’s in related field and 2 years of relevant experience; OR HS/GED AND 6 years relevant experience
Strong presentation skills with an ability to present complex information in a clear and concise manner
Functional knowledge of Microsoft Outlook, Word, and Excel
Must be 18 years of age or older
PREFERRED QUALIFICATIONS:(preferred but not required)
Education | Experience: Bachelors and 2 years relevant experience
3-4 years of experience in customer service, bankcard industry experience
A passion for, or experience with the government sector
Exudes a “customer first” attitude that is focused on achieving an outstanding customer experience for both clients and sales partners
Ability to develop a strong rapport with internal and external partners
Outstanding communication skills both written and oral
Maintain an above average knowledge of First American and ACC’s workflow, policies, procedures, and systems
Excellent track record of hitting goals, milestones, and deliverables with aggressive deadlines and sometimes competing prioritization
Out-of-the-box thinker who can proactively identify issues and find creative solutions to complex situations
Self-starter that thrives in a fast-paced environment and can work efficiently with minimal guidance and supervision
Ability to w…
Title: Account Executive/Manager
Company: DELUXE CORPORATION
Location: Fort Worth, TX
Category:
