Overview
ADMINISTRATIVE ASSISTANT Jobs in Schenectady, NY at Union College
Administrative Assistant – Financial Aid
Pay Status and Classification:Non-exempt, Regular full-time
Supervisor:Senior Associate Director of Financial Aid
Position Purpose:Provides comprehensive assistance to both prospective and current students and families as they navigate the financial aid application process. Works collaboratively with other key campus offices to facilitate seamless and efficient operations. Contributes to process improvement initiatives and data management efforts, optimizing the delivery of financial aid services to meet the diverse needs of our student population.
Essential Responsibilities and Duties:
Student Support and Communication Management:Provides assistance to our students and families as they progress through the financial aid application process. This includes managing the general email account, answering phones and welcoming visitors. Provides exemplary customer service by responding with accurate and comprehensive information in a timely fashion. Assists with mass communications including mailings, emails, and annual postcard distribution. Oversees financial aid award letter process for both incoming and returning students, ensuring accuracy and timeliness.
Data Entry and Organization:Reviews all incoming documents for accuracy followed by tracking and linking appropriately to the student record. Follows up with students and families as needed. Develops and maintains spreadsheets to monitor and track incomplete aid applications. Reviews and updates office procedures, identifying areas for improvement and implementing necessary changes.
Liaison and Coordination:Serves as a liaison between the financial aid office and various campus departments including admissions, bursar, registrar, dean of students, office of residence life, and information technology. Ensures regular updates and information sharing among offices to streamline processes and enhance collaboration.
Office Administration:Manages office supplies, monitors inventory levels, and processes payments efficiently to support office functioning. Assists in creating and updating PowerPoint presentations for various office needs.
Qualifications:
Associate’s degree or a combination of relevant education, training, certifications, and/or work experience.
Proficiency in software programs including Microsoft Word, Excel, Google Suite, and PowerPoint.
Experience with integrated student management software such as Colleague highly desirable.
Proficiency in multitasking, self-directed work, and effective prioritization of demanding workloads.
Ability to communicate effectively through both written and oral means is essential.
Ability to deliver strong customer service is essential.
The ability to foster and enhance a thriving, culturally diverse, and inclusive learning community, while promoting a sense of belonging among students, alumni, faculty, and staff colleagues.
We are committed to recruiting diverse and excellent faculty and staff colleagues, and we recognize that successful candidates may come from a range of backgrounds. We know some job candidates may believe they need to meet every qualification listed in the position description, in particular the preferred qualifications. We encourage you to apply, even if you do not meet every one of the listed preferred qualifications.
Note: All new hires of Union College are subject to a thorough education, work experience, and criminal history back…
Title: ADMINISTRATIVE ASSISTANT
Company: Union College
Location: Schenectady, NY
Category:
