Overview
Aesthetician Jobs in Orlando, USA at Serotonincenters
Title: Aesthetician
Company: Serotonincenters
Location: Orlando, USA
Type:
Category:
Benefits
- commision
- Employee discounts
- Free uniforms
- Training & development
Role Overview
The Aesthetician provides expert-level skin care services, including Hydra Facial, chemical peels, and microneedling, while educating clients on treatment plan options and post-care routines. You will collaborate with team members, contribute to sales goals, and uphold Serotonin’s standards of excellence in client experience and safety.
Key Responsibilities
1) Skin Care Consultations & Personalized Treatments
- Conduct thorough skin care consultations to understand client concerns and goals.
- Perform Hydra Facial, chemical peels, and microneedling treatments with precision and expertise.
- Tailor treatments to match client needs and chosen packages or membership for maximum treatment plan satisfaction.
- SMART Goal:
Complete 100% of scheduled consultations and treatments; achieve ≥90 client satisfaction on post‑treatment surveys.
2) Client Education & Product Recommendations
- Educate clients on treatment benefits, post‑care routines, and premium skin care products.
- Upserve and recommend products to enhance treatment outcomes and client wellness.
- SMART Goal: ≥80% of clients receive personalized product recommendations; maintain ≥60% product purchase adherence.
3) Service Excellence & Engagement
- Greet clients warmly and create a relaxing, rejuvenating environment.
- Engage in meaningful conversations to build trust and long‑term relationships.
- SMART Goal: Maintain NPS ≥90; achieve ≥80% repeat booking rate for aesthetic services.
4) Sales & Membership Support
- Promote memberships, packages, and center services aligned with client goals.
- Collaborate with team members to meet monthly sales and membership targets.
5) Safety & Compliance
- Maintain HIPAA and biohazard compliance; follow rigorous safety protocols for all treatments.
- Ensure proper sanitation and sterilization of tools and treatment areas.
- SMART Goal: Zero compliance violations; 100% completion of safety training annually.
6) Team Collaboration & Professional Development
- Participate in daily huddles; keep trackers current and aligned with center goals.
- Attend all role‑based meetings and complete compliance training in Sero Connect (Internal LMS).
- Engage in ongoing education to stay current with industry trends and new techniques.
- SMART Goal: ≥95% attendance at huddles/meetings; complete ≥1 professional development activity monthly.
Core KPIs & Targets
- Client Satisfaction (NPS): ≥90
- Treatment Completion Rate: 100%
- Product Recommendation Adherence: ≥60%
- Compliance & Documentation Accuracy: 100%
Qualifications
- State Licensed Aesthetician with proven experience in Hydra Facials, chemical peels, and microneedling.
- Exceptional interpersonal skills; ability to create a welcoming and professional environment.
- Strong ability to work independently while collaborating effectively within a team.
- Prior sales experience and willingness to upserve skin care products.
- Proficiency in Zenoti and general business platforms.
Tech Stack & Tools
- Zenoti — POS, scheduling, documentation, billing.
- GHL — CRM and marketing automation.
- Email & Teams — communication and coordination.
- Center trackers and whiteboard — daily goals and performance metrics.
Safety & Compliance
- HIPAA adherence; secure handling of client information.
- Biohazard protocols; strict sanitation and sterilization standards.
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