Overview
Assistant Boutique Manager Jobs in Riyadh, Riyadh, Saudi Arabia at Vacheron Constantin
Title: Assistant Boutique Manager
Company: Vacheron Constantin
Location: Riyadh, Riyadh, Saudi Arabia
JOB TITLE Assistant Boutique ManagerREPORTING TO Boutique ManagerLOCATIONRiyadh
MAIN PURPOSEThe Assistant Boutique Manager will manage the boutique team to:
Assisting the boutique manager in all areas of daily, monthly and periodically business operations, learning activities and CRM activities.
Ensure Operational and Audit guidelines are followed and implemented properly in the boutique.
Achieve qualitative and quantitative sales targets and ensure a constant great quality of after sales service.
Develop client relationship of the boutique and maintain a high level of client experience.
Achieve Boutique KPIs defined by the Boutique Manager and Head of Sales.
Be an ambassador of Vacheron Constantin in and outside the boutique.
Report operationally to the Boutique Manager.
Key Responsibilities
Store Operation Management
Strong and consistent involvement to ensure all compliance and guidelines are followed by the team.
Manage product rotation, and ensure accurate stock take as per Richemont processes.
Weekly follow up with the Boutique Manager of stock replenishments, active order requests and aftersales services cases.
Ensuring maintenance of all boutique timepieces when necessary: changing of straps, polishing, servicing.
Monitoring the After Sales Service: assist the team in handling the communication with the clients and ICS, helping in finding the solutions in proactive manner.
Financial Control and Cash Registry
Compliance with procedures, legal, fiscal and customs regulations.
Cash registry controls.
Proactively suggest modifications to commission scheme, if need be, to ensure maximum retail staff retention.
Sales
Meet and overachieve the VC boutique monthly targets in accordance with brand retail strategy.
Achieve Boutique KPIs defined by the Boutique Manager, monthly.
Build a anti-fragile strategy with Boutique Manager.
Store Appearance Management
Ensure an excellent boutique experience and environment.
Ensure high quality service from client welcoming, handling, and servicing.
Assist the Boutique Manager in the implementation of visual merchandising concepts, CRM activities and more.
Ensure optimal service to clients to exceed in client experience in and outside the boutique and to develop the client interest in Vacheron Constantin products through CRM follow up and aftersales qualitative service.
Manage the Team
Ensure proactivity of all Sales Associates.
Actively participate in the monitoring of the staff appearances and behaviour, in line with company policy and boutique guidelines (uniform, makeup, language, hair, accessories, etc.).
Assist actively the Boutique Manager in the team development.
Integrate and ensure training on the field of any new team member.
Assist the Boutique Manager in the coaching of the team individually- weekly.
Distribute tasks within the retail team for a smooth boutique operation.
Organise with the Boutique Manager schedules to ensure equality of staff in terms of working hours and opportunities.
Conduct Role plays with the team on weekly basis and provide constructive feedback on daily basis to help tracking his or her performance in the Maison.
Reporting
Involved in the reporting of sales (daily, monthly) in accordance with the Boutique Manager. Actively involved in the definition of the action plans.
Submit the monthly action plan to the boutique Manager (confirmed sales, BTQ activation…
