Overview
Assistant In-Store Client Development Manager Jobs in Taipei, Taipei City, Taiwan at Christian Dior Couture
Title: Assistant In-Store Client Development Manager
Company: Christian Dior Couture
Location: Taipei, Taipei City, Taiwan
職位
(i) Retain and Develop Existing Clients
Based on company’s vision, to provide a strategic direction to build customer loyalty and develop Dior as a service centric destination of excellent that sets the benchmark for others to follow
Proactively interact with clients, build relationships and gain understanding at a personal level to facilitate further return visits
Implement new client development strategies, initiatives and activities set forth by the regional and local client development management team to do develop, understand clients and enhance their experience
Develop strategies and implementation plans in specifically arranging for personalized gifts and experiences for clients according to the local guidelines
Develop customized client journey through the differentiation of clients’ needs and interests, enhancing clients’ loyalty and attachment to the brand (ii) Recruit Clients within and outside the boutique for new clients
Solidify prospect collection and data and conversion in the boutique
Develop multi-sourced clientele to ensure on-going clientele interest and participation
Personally seek out and source new clients from social events outside boutique and introduce them to the house
Develop and expand network of business partners such as hotels, restaurants, non-conflicting brands, etc. to drive traffic of prospects to boutique
Implement new client development initiatives/activities to fulfil various types of customers’ request and interest
Develop welcome program and facilitate repetitive visit for new registered clients (iii) Manage the VIP Salon and Boutique Event Planning
Constantly reinforce and review the VIP salon operations which offers a range of unique, exclusive, quality and personalized services to Dior VIP clientele
Create opportunities and execute one-to-one private viewings (OTO) in VIP salon and maximize the usage
Reinforce standards such as the salon’s decoration, VM display, F&B and selection of collections to be shown to clients
Partnership with Department Managers to plan and execute different product launching event and work on OTO planning to meet monthly target
To work with SAs before each OTO to prepare a range of target products and related selling approaches to present to clients
Implement annual client action plan for all VIP clientele with attached SAs (iv) Training and coaching to sales team
Provide training, motivation and coaching to sales staff to upgrade their clienteling, service and calling skills and grooming standards
To ensure all individual SA is managing client relationships via the use of the BeDior system to meet business goals
Develop and implement in-boutique programs to stimulate CDM awareness and drive sales team’s performance ► Routine reports:
Provide business analysis and successful story sharing to local CDM team
Monthly birthday planning (final client lists, gift proposal, ROI sharing)
Local celebrations and client gift/treatment planning (final client lists, gift proposal, ROI sharing)
Launch collection report
Weekly prospect / OTO report sharing
Launch event RSVP update and post-event reporting
Marketing opt-in / opt-out update 基本資料
Other duties:
Update qualitative information of clients on BeDior regularly
Use BeDior diligently to filter clients lists for the team to support various business objectives
New launch preparation (client targeting, product strategy, event planning…
