Overview
Assistant Manager, Fulfillment Jobs in Perth Amboy, NJ at The RealReal
Title: Assistant Manager, Fulfillment
Company: The RealReal
Location: Perth Amboy, NJ
The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods. Through our work, we are committed to contributing to a sustainable future, both for fashion and for our employees. Authenticity is a core component of our business; we value it in our products and we celebrate it across our teams by encouraging every TRR employee to bring their REAL authentic selves to work each day. We’re hiring, and we’d love for you to join our dynamic team!Our Authentication Centers (warehouses) are where the magic happens!The Art & Science of Realcomes to life within our facilities located in New Jersey and Arizona — combining the knowledge of hundreds of luxury experts with cutting-edge, proprietary technology. As Assistant Manager Fulfillment, you lead and develop a team of 2 Supervisors and warehouse technicians while driving strategic planning and execution of department initiatives. If you are a passionate people leader who thrives in a fast-paced, production-driven environment, this could be the perfect match!
This schedule is Sunday-Wednesday, 7:00 AM-5:30 PM.
What You Get To Do Every Day
Manage daily operations to maximize productivity and meet daily goals
Oversee up to 50 Warehouse Technicians
Oversee Outbound fulfillment activities including: Batching, Picking and Sorting while ensuring productivity standards are met
Work with cross-divisional teams to build consensus on strategic objectives and operational goals
Establish and implement operational policies, standards, and procedures for the team
Ensure compliance with all safety and security policies
Train team on expected operational standards using appropriate tools such as SOP’s, compliance audits, company policies & procedures
Define Picking and Sorting SLAs/KPIs and track them daily
Oversee daily operations and identify bottlenecks, suggesting solutions for continuous improvement
Promote a culture of respect and an atmosphere of teamwork to foster a positive working environment
Play an active role in staff management including interviewing, hiring, scheduling, training, corrective action and write/conduct performance reviews
Ensure job function time studies and audits are completed and feedback is provided through coaching and training
Ensure all team members are aware of and comply with company, government, and customer policies, procedures, and regulations
Perform administrative activities associated with the effective management of warehouse operations, including maintenance, housekeeping, and organization
Lead investigations for incidents and injuries as required, in partnership with HR, Safety, and Loss Prevention
Actively support and participate in all safety initiatives in the warehouse
Assist Fulfillment Managers as needed by providing additional coverage
Minimum Requirements
What You Bring To The Role
3+ years of experience leading and managing a team of 20 or more, preferably in a warehouse environment
Drive to achieve results both individually and as a team
Strong leadership ability in managing and developing a high performing team
Exceptional attention to detail and organization skills
Strong written and verbal communication skills with ability to tailor communication style to suit the target audience; executive presence
Agile, dynamic, problem-solving mindset
Ability to “push the envelope” to always improve customer SLA’s and value-added services
Strategic, forward-thinking …
