Overview
Assistant Manager – Retail Management, SHISEIDO and IPSA Jobs in Kowloon, Hong Kong SAR at Shiseido
Title: Assistant Manager – Retail Management, SHISEIDO and IPSA
Company: Shiseido
Location: Kowloon, Hong Kong SAR
Purpose of the role:
The Assistant Manager – Retail Experience & Education is responsible in communicating the mission and vision of Brand SHISEIDO & IPSA and make sure that goals with customer obsession mindset are transformed to frontline applicable excellent behavior to drive customer satisfaction and sales performance.
Job Responsibilities:
- Lead and manage retail frontline to achieve sales targets and business objectives. Monitor sales performance regularly, identify opportunities, and implement actionable plans to maximize revenue and productivity.
- Evaluate and continuously improve the customer experience across all customer touchpoints. Ensure high standards of service delivery and foster a customer-centric culture aligned with brand values.
- Formulate and execute commercial & people development strategies and plans to drive business goals. Align plans with market trends and brand priorities.
- Collaborate with cross-functional teams to develop merchandise and product assortment strategies that meet customer demand, optimize sell-through, and support business objectives.
- Handle other ad hoc projects as assigned
Job Requirements:
- University graduate in business-related disciplines
- Minimum 5 years’ relevant experience with at least 2 years in supervisory level, leading a sizable team
- Experience in skincare / beauty brands is an advantage
- Creative, passionate and excellent in problem solving with strong leadership and supervisory skills
- Good managerial skills to lead and motivate the team with excellent interpersonal and communication skills
- Able to work in a fast-paced environment with ability to cope with changes and handle multiple priorities
- Good command in written & spoken Cantonese & English
- Proficiency in using MS office and Chinese word processing
