Overview
Assistant Manager, Stores Jobs in Chicago, IL at The RealReal
Title: Assistant Manager, Stores
Company: The RealReal
Location: Chicago, IL
The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods. Through our work, we are committed to contributing to a sustainable future, both for fashion and for our employees. Authenticity is a core component of our business; we value it in our products and we celebrate it across our teams by encouraging every TRR employee to bring their REAL authentic selves to work each day. We’re hiring, and we’d love for you to join our dynamic team!The Assistant Manager, Stores (Assistant Manager) collaborates with the Store Manager to uphold and reinforce the values and attitudes of the team members they lead to provide exceptional customer service, drive our metrics, and achieve our business goals. The Assistant Manager leads a team of Customer Experience Specialists to ensure each customer receives the best experience possible and motivates the team to drive supply and demand, ensures operational efficiency, and collaborates with cross-functional teams to maximize results. This role requires strategic thinking and a track record of driving results and developing high-performing teams.
What You Get To Do Every Day
Achieve supply and demand goals by creating an environment of exceptional client experience leveraging superior service, clienteling, and partnership with Valuation Managers
Manage day-to-day support for Customer Experience Specialists,
Foster a positive and productive work environment, encouraging teamwork, collaboration, and open communication
Train and develop Customer Experience Specialists on product knowledge, sales techniques, consignor education, and customer service skills
Actively commit to maintaining a diverse team and creating an inclusive environment by prioritizing The RealReal’s Diversity, Equity, and Inclusion training
Lead by example on the sales floor
Build brand loyalty by delivering a best in class customer experience
Lead the store team when Store Manager is not on site
Flex between all roles in the store as needed
Minimum Requirements
What You Bring To The Role
1+ years experience in store management, preferably in the luxury or fashion industry
Experience working with a commissioned sales or retail organization and/or operationally intensive business
Comfortability with performing routine employee touch-bases and performance reviews to support training & development
Confidence and ability to strategically manage a sales floor ( i.e. scheduling, zoning, coaching etc.)
Strong customer service orientation, clienteling abilities, floor management and sales skills
Excellent analytical, critical thinking, problem solving, and troubleshooting skills
Able to multitask and prioritize competing demands
Ability to work in a fast-paced environment and build multiple cross functional team relationships
Ability to work flexible hours to meet the needs of the business which may include holidays, evenings and weekends
Passion for luxury fashion, sustainability, and The RealReal’s mission
Ability to lead by example to support internal/external customers through education and empowerment
Preferred Requirements
Knowledge of clienteling, consignment, sustainability, circular economy, and luxury retail
Skills in MS Excel, Google Sheets, Google Suite, Apple hardware, and adaptability to other technology or systems as provided
Comfortable with technology and learning multiple software applications in order to accomplish daily deliverable…
