Overview
Assistant QC & After Sales Service Manager Jobs in Singapore, Singapore at CHANEL
Title: Assistant QC & After Sales Service Manager
Company: CHANEL
Location: Singapore, Singapore
CHANEL is a privately-owned company whose values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work. We care deeply about our employees and strive to create a safe environment that values people’s humanity and uniqueness so that they are free to bring their full selves to work and to their life’s calling.
Inspired by our founder, Gabrielle Chanel, who constantly pushed boundaries in her personal and professional life, there is no one way forward at Chanel. We offer a unique work environment where you are encouraged to better understand the brand, the business, and your motivations, so that together we can unlock the possibility of your growth.
At CHANEL, being a purposeful and human-driven employer means being intentional, meaningful and caring in inspiring our people; fostering environments that reflect our strong values; encouraging and enabling inclusion; and investing in work and workplaces that foster collaboration and well-being. This is critical for the long-term success of our business.
CHANEL is committed to safeguard the incomparable quality of each creation.
Engage the consumer of today and tomorrow of the brand by providing unsurpassed services to all clients showcasing the eminence of Chanel products and our artisanal savoir faire.
Reporting to the Quality Control & After Sales Service Manager, this position is responsible for delivering a professional and seamless Quality Control, Repair and Care support to the brand by providing ultimate standards of our Quality & After Sales services to the retail team.
The impact you can create at CHANEL:Manage Quality Control and Repairs (Fashion & Watches & Fine Jewellery)
Issue product quality alert to relevant business partners upon receiving information from Global/Regional teams
Work with Product/Retail & DC teams, organize and monitor QC process on all incoming and outgoing shipments for Fashion & WFJ products
Submit monthly and ad hoc Quality and repair issues reports to Global/Regional for quality analysis
Work with Local/Regional/Global teams on repair feasibilities and follow-ups
Organize and coordinate QC and Repair schedules to meet deadlines
Ensure highest standards in all aspect of the service provided throughout the repair process
Adherence to brand guidelines and quality standards
Develop Exceptional Customer Care Solutions
Act as a senior escalation point when your team requires assistance with more complex or sensitive queries. Deliver exceptional After Sales Service experience with the ability to make sound decisions and escalate issues where necessary.
Critical thinking, problem solving and analytical skills to better understand the business landscape and evolving client expectations and identify opportunity to enhance client experiences.
Resilience in dealing with difficult situations and a willingness to reflect and embrace continuous self-improvement and development whilst encouraging and guiding the team to do the same.
Foster Innovation & New Initiatives
Liaise with Global/Regional/other markets on best practices, adaptations, and local requirement and standard throughout entire project execution, respecting the project schedules and work plan
Monitor progress, conduct UAT and project review and submit reports to Global/Regional teams
Measure project performance to identify areas for improvement, and propose adjus…
