Overview
Assistant Store Manager Jobs in Oslo, Oslo, Norway at Zadig&Voltaire
Title: Assistant Store Manager
Company: Zadig&Voltaire
Location: Oslo, Oslo, Norway
Purpose of the role:
The role of Assistant Manager is an essential part of the store function.
Connecting and engaging with the Zadig&Voltaire customers, supporting the day to day activities of their team and store, and leading the store & team performance towards success.
We are looking for someone who is attentive to details, reliable, full of energy, approachable, punctual with extensive knowledge of fashion and trends of the season and confident in engaging and styling clients.
You are a role model in everything you do and you share your knowledge and skills with your colleagues.
The Assistant Manager will welcome and assist customers throughout the entire sales process while supporting & coaching their team towards excellence, always focusing on delivering the highest customer experience.
As an Assistant Manager, you are part of maximising store targets, providing an optimal and personalized customer service while complying with the Zadig & Voltaire procedures and standards.
You will support the store manager in building a store environment that nurtures creativity and employees development.
Expectations of the role:
Selling skills:
– Be a brand ambassador and embrace the brand Selling Ceremony
– Lead your team by example
– Drive sales: you coach your team in delivering exceptional and personalised customer experience
– Lead your team towards success through training & coaching in order to exceed the store objectives and KPIs
– You are constantly present on the shop floor and fully available to look after customers needs
– Be able to build customer loyalty, understand customer relationship management
– Be able to communicate efficiently and effectively
– Be knowledgeable of the collection and the brand iconic pieces
Leader skills:
– Be a brand ambassador and embrace the brand Selling Ceremony
– Inspire the team and lead by example
– Support the development of the team and store KPIs
– Be proactive in developing your team skills and brand/product knowledge
– Ensure you adhere to all organisational aspects to ensure your team works in conditions enabling success
– Be approachable and a great communicator who can ensure business runs smoothly
Operations:
– Drive sales: Fully proficient on operating till system, payments and fraudulent transactions
– Follow company policy and procedures
– Manage the opening and closing procedures for your store and ensure luxurious store environment and standards
– Fully proficient with all operational aspects and procedures, and proactive to learn new processes
– Manage the loss prevention procedure, perform regular inventories and communicate any discrepancies
– Have an awareness of the loss prevention procedures in store and communicate these to the team
– Pay attention to the security of the team and customers, by respecting health & safety guidelines
– Maintain a good completion of the administration tasks for the store (banking, cash handling, credit notes, exchanges and refunds, trackers…)
– Manage the needs of customer including exchanges, credit notes
– Offer each customer the opportunity to be on the mailing list
– Maintain the replenishment of bags, boxes etc
– Follow up stock transfers between stores and manage the faulty items procedure with the support from the manager
– Answer calls promptly and efficiently, with a pleasant and welco…
