Overview
Assistant Store Manager Jobs in Macao, Macao SAR at Ralph Lauren
Title: Assistant Store Manager
Company: Ralph Lauren
Location: Macao, Macao SAR
Key Responsibilities
People
- Is an ambassador of the Brand.
- Exhibit pride through positive demeanor, body language and personal presentation.
- Demonstrate professional etiquette through integrity, honesty and respect for others.
- Foster an inspiring environment for engagement and learning that empowers people to realize their full potential and others to emerge as leaders.
- Embrace diversity and inclusiveness through our people, customer and brand.
- Acquire, retain and develop the best in class talent. Continuously networks and recruits to build talent database for external bench.
- Creates effective succession plans and conducts career pathing conversations with high potential employees to build internal bench strength.
- Hold team accountable for goals, through swift follow up, constant feedback, action planning and if required, formal performance counseling.
- Evaluate/assess and performance manage sales professionals on an ongoing basis to deliver individual, team and Company objectives.
- Provide immediate "in the moment" feedback to all employees, through active floor presence and engagement with the customers and team members.
- Builds partnerships on all levels through effective communication (up/down/lateral). Puts good of the company above individual needs.
- Takes a proactive approach to self development and actively gives/receives feedback through one-on-ones and coaching.
Customer
- Continuously Model, Train, Coach and Foster and environment where service excellence values are a top priority.
- Create a proactive selling culture that focuses on building long term relationships through the conversion of walk-in customers into repeat clients.
- Fosters an environment where service excellence values are a top priority through training, 1 on 1 coaching, modeling appropriate selling behaviors and personal involvement with top clients.
- Solicits feedback from internal/external customers and creates action plans to change negative behaviors or enhance positive behaviors.
- Awareness and involvement with top clients.
Brand
- Ensure consistent presentation standards are met, through partnership, planning, and execution.
- Invests in team and self to ensure a true passion and respect for the brand is constant.
- Ensures store environments are consistently compelling and shopping experiences are inspirational through brand representations (as outlined in our values).
Business Objectives
- Proactively assess and report business opportunities (profile and content) to merchants.
- Execution of RL's initiatives, promotional strategies and programs assuring that they support RL sales, branding and business objectives.
- Surfaces local initiatives to build brand awareness, drive business and engage teams.
- Leverage tools and resources to exceed business objectives including but not limited to Annual Performance Goals.
- Proactively assess and report market demographics and psychographics to home office.
Requirements
- College Degree or equivalent experience.
- Minimum 4 years of retail management experience, with at least 1 year within a high volume luxury retail environment.
- Strong business acumen.
- Strong communication and inter-personal skills.
- Enthusiasm and ability to build and maintain an environment which projects a high level of taste and sophistication consistent with RL’s lifestyle philosophy.
