Overview

Assistant Store Manager Jobs in Jeddah, Makkah, Saudi Arabia at OMEGA SA

Title: Assistant Store Manager

Company: OMEGA SA

Location: Jeddah, Makkah, Saudi Arabia

Job Purpose

To support the Boutique Manager in achieving business objectives, driving sales performance, and maintaining exceptional client experience standards. The Assistant Boutique Manager is responsible for overseeing daily boutique operations, supporting team performance, ensuring operational excellence, and acting as the designated boutique leader in the absence of the Boutique Manager.

Key Responsibilities

1. Sales Performance & Commercial Support

  • Support the achievement and exceedance of boutique sales targets and KPIs.
  • Monitor daily sales performance and support implementation of action plans.
  • Assist in maximizing conversion rate, average transaction value (ATV), and units per transaction (UPT).
  • Actively participate in sales activities and client engagement.
  • Support the team in identifying sales opportunities and maximizing boutique performance.
  • Conduct daily sales briefings and performance follow-ups.

2. Client Experience & Client Development

  • Ensure exceptional luxury service standards are consistently delivered.
  • Promote OMEGA's heritage, innovation, and storytelling during client interactions.
  • Build and maintain relationships with key clients and VIP customers.
  • Support CRM activities and client development initiatives.
  • Monitor follow-up activities and client engagement programs.
  • Ensure after-sales follow-up is completed according to company standards.

3. Team Supervision & Development

  • Support daily supervision of boutique staff.
  • Act as the Boutique Manager's deputy in their absence.
  • Assist in onboarding, coaching, and developing Sales Associates.
  • Monitor staff performance and provide constructive feedback.
  • Promote teamwork, accountability, and a positive working culture.
  • Support execution of training initiatives and product knowledge development.

4. Boutique Operations & Administration

  • Support daily boutique operations and operational controls.
  • Oversee cash handling, stock management, and reporting activities.
  • Ensure compliance with OMEGA policies, procedures, and security standards.
  • Monitor inventory accuracy, transfers, replenishments, and stock counts.
  • Coordinate with logistics and support functions to ensure operational efficiency.
  • Support opening and closing procedures.

5. Visual Merchandising & Boutique Standards

  • Support implementation of OMEGA visual merchandising guidelines.
  • Ensure displays reflect current campaigns and brand standards.
  • Monitor boutique presentation, cleanliness, and luxury atmosphere.
  • Support product launches, activations, and marketing initiatives.
  • Ensure consistent execution of brand image standards.

6. Communication & Coordination

  • Act as a communication bridge between management and boutique staff.
  • Participate in management meetings, briefings, and performance discussions.
  • Provide recommendations to improve boutique performance and client experience.
  • Support execution of management action plans and operational initiatives.

Key Performance Indicators (KPIs)

Commercial Performance

  • Boutique Sales Achievement (%)
  • Conversion Rate
  • Average Transaction Value (ATV)
  • Units Per Transaction (UPT)
  • Team Sales Contribution

Client Development

  • CRM Compliance Rate
  • Client Follow-Up Completion Rate
  • Repeat Client Rate
  • VIP Client Engagement Activities

Team Performance

  • Training Completion Rate
  • Employee Engagement
  • Coaching Activities Completed
  • New Employee Integration Success

Operational Excellence

  • Inventory Accuracy
  • Boutique Standards Compliance
  • Audit Readiness
  • Reporting Accuracy

Customer Experience

  • Customer Satisfaction Score
  • Mystery Shopper Results
  • Service Quality Compliance

Authority & Decision Making

  • Supervise daily boutique activities and team operations.
  • Allocate daily responsibilities and operational priorities.
  • Support resolution of customer concerns within approved guidelines.
  • Recommend actions to improve sales performance and client experience.
  • Escalate commercial, staffing, and operational matters to the Boutique Manager.
  • Act on behalf of the Boutique Manager during approved absences.

Qualifications & Experience

  • Bachelor's Degree in Business, Marketing, Management, or related field preferred.
  • Minimum 3–5 years experience in luxury retail.
  • Minimum 1 year in a supervisory or senior sales position.
  • Experience within watches, jewelry, luxury fashion, or premium retail preferred.
  • Strong communication, coaching, and leadership skills.
  • Strong understanding of luxury service and clienteling.
  • Fluent in English; Arabic preferred.

Competencies

Leadership Competencies

  • Team Supervision
  • Coaching & Development
  • Accountability
  • Communication
  • Collaboration

Commercial Competencies

  • Sales Performance
  • Clienteling
  • CRM Management
  • Customer Relationship Building
  • Luxury Retail Standards

Operational Competencies

  • Retail Operations
  • Inventory Awareness
  • Reporting & Analysis
  • Compliance & Controls
  • Boutique Administration

Working Relationships

Internal

  • Boutique Manager
  • Sales Associates
  • Brand Manager
  • Marketing Team
  • Finance Team
  • HR Team

External

  • Clients
  • VIP Customers
  • Mall Management
  • Service Providers

Key Challenges

  • Maintaining boutique performance during manager absence.
  • Balancing operational responsibilities with sales objectives.
  • Supporting team development while maintaining personal sales contribution.
  • Ensuring consistent luxury service standards.
  • Managing daily operational priorities in a fast-paced luxury retail environment.

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