Overview
Assistant Store Manager (The Gardens Mall) Jobs in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia at Hermès
Title: Assistant Store Manager (The Gardens Mall)
Company: Hermès
Location: Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Key Responsibilities
- Sales and Customer service
- Supervise and motivate a team of sales staff to achieve sales targets, provide excellent customer service and build client relationships.
- Regularly evaluate the sales and customer service skills of staff, provide coaching on skills improvement where necessary.
- Monitors and assists sales staff development by providing on-the-job training, product training, etc.
- Analyze data and reports to identify opportunities for improvements and propose solutions
- Identify and handles client enquiries and complaints.
- Recommend creative ideas to build/develop a strong regular clientele
- Operations
- Assist Store Manager to manage and oversee the daily store operations
- Able to manage, drive and achieve KPI(s)
- Ensures store presentation is consistent with the brand image
- Coordinate and execute sales plans, marketing events and promotion programs with the team
- Ensure proper security measures are enforced across processes and store
- Always ensure a high standard of grooming of all staff in the Boutique
- Adhoc Duties
- Provide inputs and assist Boutique manager in formulating sales strategies, preparing sales analysis and management reports.
- Perform any other duties that may be assigned from time to time by Boutique Manager
Requirements & Capabilities
- At least 5 years of relevant experience in high-end fashion, luxury industry or in similar capacity.
- Bachelor’s degree preferred
- A consistent track record in driving sales teams to hit targets
- Passion in retail industry with good selling skills.
- Likes fashion and appreciates quality products.
- Fluent in English.
- Must be a good team player, pleasant, service oriented and self motivated.
- Strong team building, interpersonal and communication skills.
- Hands on computer knowledge of MS Office.
- Able to work shifts/ weekends and public holidays.
