Overview
Associate Manager, Global UGG Retail Training and Communications Jobs in Washington, United States at UGG
Title: Associate Manager, Global UGG Retail Training and Communications
Company: UGG
Location: Washington, United States
At Deckers Brands, Together, Every Step is a promise kept that every employee can bring their authentic self, is valued and supported, as a whole person, at work and beyond. Together, Every Step is how we continue to deliver exceptional business results, experience an amazing place to work, and have a
Job Title:Associate Manager of Global UGG Retail Training and Communications
Reports to:Sr. Manager of Global DTC Training and Communications.
Location:Remote
Interested applicants must reside in one of the following approved states:
California, Colorado, Connecticut, Florida, Georgia, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Missouri, Nevada, New Hampshire, New Jersey, New York, North Carolina, Pennsylvania, Texas, Virginia, Washington, Wisconsin
The RoleOn our team within Deckers, we’re guided by the following purpose: To create an inspirational workplace for our retail teams where we make learning fun and tasks easy, so we can focus on inspiring our consumers to explore our brands and become lifelong advocates.
The Associate Manager of Global UGG Retail Training and Communications develops and manages training and communications resources for our UGG global retail team members. This role is responsible for creating global training and communications that impact performance, engage employees, and connect our retail team members to our Brand and Company culture. This involves working cross-functionality with key regional and global stakeholders to deliver and evolve communications and trainings that meet the needs of the business and support the culture of trust and accountability.
The Associate Manager of Global UGG Retail Training and Communications will manage retail communications and provide trainings while partnering with the regions to execute globally consistent and locally relevant content.
We celebrate diversity–of your background, your experiences and your unique identity. We are committed to ensuring an inclusive and equitable workplace where all of our employees can Come as They Are. We believe that when we bring our different perspectives to work, we are truly Better Together.Your ImpactOverview
Develops and maintains productive, effective, and professional relationships with peers, superiors, and collaborates cross functionally with team members across a variety of departments
Fosters strong collaborative relationships with regional, global teams, as well as with Brand members
Supports field teams in delivering exceptional customer service and prioritizes brand and product knowledge training for employees, ensuring alignment with the GTM calendar
Represents the company in a positive and supportive manner at all times
Training
Lead both virtual and in-person training sessions tailored to global needs, enhancing store performance and ensuring operational excellence.
Develop comprehensive global training programs on a diverse range of topics, including Service, Operations, Product, and Visual Merchandising.
Deliver engaging global operational trainings that articulate and reinforce the underlying principles of key topics.
Collaborate cross-functionally to design and implement ongoing service and soft skills training that enhance global consumer experiences and positively impacts NPS.
Continuously refine and evolve service and product training programs and resources to meet Global needs. adjusting strategies to improve employee engagement and consumer experience.
Support …
