Overview
Associate Visual Manager Jobs in New York, NY at Club Monaco
Title: Associate Visual Manager
Company: Club Monaco
Location: New York, NY
Club Monaco is an international men’s and women’s lifestyle brand with a distinctly urban casual point of view, best defined as a play of opposites: mixing vintage with new, hard with soft and eclecticism with minimalism. Each season, Club Monaco offers customers must have fashion and key pieces that together are the foundation of a modern wardrobe.
Club Monaco was recently acquired by Regent, LP, a leading private equity firm based in Beverly Hills.
Position OverviewThe Associate Manager contributes to the financial growth of the company by ensuring customer service exceeds beyond expectations, operational integrity in how we operate, and development and promotability of our human resources. He or she will be responsible for support the goals of the company and individual store. The Associate Manager can also have specialty within the store, including visual merchandising, inventory, or project related.
Essential Duties & Responsibilities
Clienteling
Create and foster a database of Club Monaco customers
Provide unsurpassed customer service at all times
Implement a monthly outreach program to update client base as new product reaches the store
Brainstorm ideas for in store events
Partner with store management team and district manager to execute store events
Field customer inquiries, including questions about a specific product, quality issues, return policy questions, etc.
Implement a system to track monthly sales, number of inquiries, type of inquires, etc.
Lead Product Knowledge sessions for store staff
Communicate product and customer feedback to managers Will also assist the SM or GM with the following areas: Operational Duties
Responsible for opening and closing the store on designated shifts
Ensure monitoring and execution of daily payroll goals
Assume Store Manager responsibilities in his or her absence
Organize schedules for Assistant, Managers-in-Training, and Stylists Financial
To achieve or exceed financial plans through effective planning and execution thereby contributing to the Company’s overall financial results
Analytical and strategic management of sales and wage budgets to determine and launch actions to meet/ exceed goals
Entrepreneurial innovation to utilize all tools / support available and within framework of business to develop creative approaches to driving the business results
Monitors sales and financial results and takes appropriate action at store level and communicates needs to supervisor
Ensures store actions optimize sales, merchandise investment, wage investment and minimize stock shortage
Ensures disciplined control of all store expenses
Leads the store’s business planning process Human Resources
To contribute to long term growth through minimum turnover, recruiting high level candidates as needed and maintaining and developing a store team of managers and service associates able to meet service and sales goals
Encourages empowerment, reinforces ownership and leads a positive work environment
Ensures management and service associates clearly understand and meet job expectations
Selects, trains and motivates management and associates to meet their responsibility of a full and functional team
Schedules and facilitates training sessions where needed to develop individual and overall team skills and abilities
Models and coaches selling service as well as other skills
Provides store management and service associates with continuous pe…
