Overview
Aveda Receptionist – Al Tayer Group Jobs in Dubai – UAE/Dubai at Talent Pal
Title: Aveda Receptionist – Al Tayer Group
Company: Talent Pal
Location: Dubai – UAE/Dubai
Type: Full Time
Category: Beauty/Hair Styling
About Us As aleader in luxury retail in the Middle East Al Tayer Groups retaildivision Al Tayer Insignia hosts a portfolio of some of the worldsbest luxury brands in the fashion jewellery home and departmentstore categories. Complementing its position in luxury retail AlTayer Insignia has also built new frontiers in lifestyle retailrepresenting leading brands in the Beauty Home Fashion and Hospitality sectors.
Our brands include Bloomingdales Harvey Nichols Boucheron Areej Aveda and Armani to name just afew! Job
Purpose
We are looking for a Receptionist for Aveda in Harvey Nichols who will be responsible to welcome our clients and providethe necessary administrative support for the salon. Essential
Roles and Responsibilities
Welcomeand greet every client in a warm and friendly manner anddemonstrate excellent customer service at all times Provide information to clientsrelating to services listed in the salon brochure Identify the needs of the clientby asking questions and appoint requested services Handle client questions andconcerns effectively and with
empathy
Manage client complaints professionally andefficiently in line with the company after sales policy escalatingto management if necessary Provide efficient and courteous handling of telephonecalls Manage theappointment system to achieve maximum productivity for eachtechnician Recorddetails accurately and clearly to meet the salonrequirements Provideadministrative support for the salon department Manage all salon financialtransactions regarding clients Advise clients accordingly on retail products Uphold municipality standards ofhygiene and salon policies and procedures Build relationships with clients and ensureall technical service is recorded for future reference Encourage and inform clients ofnew trends focusing on upgrading appointments Maintain a professionalrelationship with the clientele Manage client retention with Book Back process Encourage client referrals toachieve a full day column in line with working days andproductivity growth Maintain personal grooming standards at all timesenhancing the image of the industry and Profile brand Perform prep and cleaning of thereception area during working hours to ensure a comfortableenvironment for the waiting client Report to management any concerns inconnection with the salon departments and/or client issuesrequiring attention Attend planned trainings as necessary to updateskills Update by selflearning to be confident within the role Guide and supervise new reception staff asneeded to support the department Inform manager of depleting stocks as per individualtechnician request Perform other role related duties as assigned
About you:
Education
/Certification:
High school qualification
Administrative qualification Years of Experience Minimum 1 year of reception experience in a reputablesalon or hotel
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