Overview
BALENCIAGA Associate Store Director | Phipps Plaza Jobs in Atlanta, GA at BALENCIAGA
Title: BALENCIAGA Associate Store Director | Phipps Plaza
Company: BALENCIAGA
Location: Atlanta, GA
SummaryWe are currently seeking an Associate Store Director who will report to the Store Director.
YOUR OPPORTUNITY
The Associate Store Director leads the Department Managers and store sales team in order to meet and exceed all sales and KPIs goals, in compliance with all processes and guidelines.
They are responsible for promoting brand engagement to clients to guarantee the quantitative and qualitative goals assigned to bring the store at its full potential.
They act as representative of the Store Director and thus fulfils all the tasks given by the HQ/HO and Store Director.
Job DescriptionHOW YOU WILL CONTRIBUTE
A BUSINESS DEVELOPER
Assist the Store Director in overseeing floor coverage, driving sales, visual merchandising, display, client service, and operational functions within the Store
Analyze the results: daily, weekly, monthly and set up constant assessments
Support the Store Director in reporting all the relevant information to the HQs
Share the information with the store team
Know and monitor the business environment including local competition
Provide high quality feedback and requested reports to the Store Director
Support the Store Director and lead the Department Managers in achieving targeted quantitative and qualitative goals
Implement action plans defined with the HQ and Store director and guarantee follow-up
Update store team on the KPIs and give them support to reach them
A TALENT LEADER AND DEVELOPER
Create and maintain a positive work environment
Embody the brand behaviors and ensure that the store team is also aligned
Motivate and challenge the team on a daily basis
Support the Store Director in setting up team and individual activities: morning briefs, one to one meetings
Partner with the Store Director and/or Department Managers on how to handle all employee issues
Attract, develop and retain talent
Manage the Department Managers and support them in their activities
Assist the Store Director and Department Managers with sales team development on the operational side of the business by following up on clear goals and providing timely and consistent feedback
Share the development plans with the Store Director and Operations Manager
Support the Store Director in creating a team, whose activities are always motivated, competent and up to date in the fashion and luxury industries
A BRAND PROMOTER (CLIENTS)
Behave as a Balenciaga Ambassador, sustain and promote the culture of the brand internally and externally
Promote the culture of the brand internally and externally
Oversee the clienteling approach following the guidelines provided by HQs
Ensure store atmosphere upholds brand image
Ensure Balenciaga Signature and Client experience are executed and consistent over time
Supervise sales to ensure client satisfaction, engagement and that the Balenciaga qualitative standards are maintained
Follow up CEE and NPS scores and set up actions accordingly
Develop clienteling mindset and client’s loyalty and retention from beginners to VIC
Assure the recruitment, development, retention of clients (from high qualitative data collection to “one to one” relationship)
Guarantee excellent client experience in line with Balenciaga signature
Assure the measurement of “in Store” actions on all channels (phone, mail, etc.)
Manage all delicate situations regarding client complain…
