Overview
Beauty and Wellness Consultant Jobs in Sweetwater – Tennessee – USA at Walgreens
Title: Beauty and Wellness Consultant
Company: Walgreens
Location: Sweetwater – Tennessee – USA
Type: Full Time
Category: Beauty/Hair Styling, Sales
Location: Sweetwater
Job Objectives
Maximizes sales andbrand awarenessby providing exceptionalcustomer careto all customers in a friendly, efficient, and professional manner; gives impartial, personalized, expertise and advice regardless of brand and budget.
Demonstrates a passion for beauty and provides inspirational beauty knowledge and know-how.
Provides customers with solutions for their beauty needs, including mini-makeovers and skincare consultations, with an emphasis on the customers’ total look.
Models and delivers a distinctive and delightful customer experience.
Oversees and maintains overall beauty department standards.
Job Responsibilities/Tasks
Customer Experience
Engages customers by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
Models and sharescustomer carebest practices by proactively offering assistance, asking questions to determine customers’ needs, and informing customers of options.
Greets, listens, and engages customers to identify their needs, making them aware of appropriate products and services, and providing warm transfers to other areas of the store when necessary.
Provides expertise in product demonstrations and consultations utilizing tools such as the Matchmade Device, Skin Hydrometer, and tablet.
Leads and delivers in-store events to promotebrand awarenessand loyalty of Owned Brands and total Beauty/Personal Care.
Builds relationships with customers; provides authentic closure ofcustomer interactionand builds and fosters relationships.
Engages with omni-channel solutions to enhancecustomer engagement/experience.
Locates products in other stores or online if unavailable in the store.
Operations
Achieves or exceeds predetermined sales goals by assisting customers in the purchase of products and by modeling exceptionalcustomer care.
Reviews scorecard on a regular basis to understand performance within store and district; partners with storeleadershipand BAE to create improvement goals.
Consistently focuses on link-selling and up-selling with customers by showing them sale items and complimentary offerings.
Uses testers and sampling to demonstrate product application and leverage items from beauty promotional programs.
Ensures testers are stocked and maintained in compliance with hygiene standards; maintains a clean and organized department.
Implements company asset protection procedures to identify and minimize profit loss.
Processes sales for customers and/or employee purchases on cash register.
Participates in meetings and conference calls concerning programs and promotions, new items, brand launches, sales goals, and modeling exceptionalcustomer care.
Has working knowledge of store systems and store equipment.
Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
Complies with all company policies and procedures; maintainsrespectfulrelationships with coworkers.
Completes special assignments as assigned.
Training & Personal Development
Seeks self-development by monitoring own performance, setting high personal standards, maintaining awareness of beauty trends, learning from others, and improving job performance.
Maintains knowledge of competition, new product/brand launches, and overall industry trends.
Attends and participates in meetings, seminars, and other knowledge and business-driving opportuni…
