Overview
Boutique Director – Heathrow Jobs in Hounslow, England, United Kingdom at CHANEL
Title: Boutique Director – Heathrow
Company: CHANEL
Location: Hounslow, England, United Kingdom
CHANEL is committed to delivering the ultimate luxury experience across all client touchpoints. From our Fashion boutiques with our Fashion Advisors, to online on CHANEL.COM or via our client care teams, we endeavor to provide an elevated, seamless, and memorable client experience.
YOUR ROLE @CHANEL:
The successful candidate will provide strong leadership and be the driving motivational force behind the team, making strategic decisions in line with the wider global fashion priorities and support the CHANEL difference with OBOS (One Boutique One Story).
This role is responsible for driving boutique performance, People & Organisation & clienteling strategy and operational efficiencies of the boutique to assure an exceptional client experience and optimum profitability.
WHAT IMPACT YOU CAN CREATE AT CHANEL:
Develop Management team to ensure their teams deliver the Chanel experience to every Client. Support them with consistent coaching, identify their development and training needs and partner with them to tailor individual action plans
Organise team according to business needs and delegate responsibility to translate strategic and business goals into concrete and individual actions and objectives
Create a psychologically safe environment for the team to grow and thrive. Empower the team and encourage innovative solution
Be the voice of CHANEL by communicating strategic vision, KPIs, projects, initiatives and ensure that the team is consistently displaying Chanel Values & Behaviours
Create a collaborative, cohesive structure across the terminals that supports mutual growth
Lead and develop business of the boutique by cultivating a comprehensive and strategic knowledge of your business and relay to all relevant stakeholders with an effective business plans
Champion, develop and nurture a customer centric and service mindset in store
Design and support implementation of a strong CRM programme for the boutique that aligns with the fashion division’s client priorities
Maximise the potential of all product categories carried in the boutique through regular product buys and work closely with the support of – Merchandising, VM, Training, Marketing, and W&FJ teams
Team on building the boutique events strategy ensuring alignment with company goals and targets
Create a strategic plan to enhance client experience across both boutiques through building and maintaining relationships with Heathrow stakeholders
Work closely with the Chanel Heathrow Operations Manager and Maintenance Team to ensure policies, operational standards and procedures are followed
Full accountability for the seasonal product selection within the boutique, working closely with the Merchandising and Finance team to ensure that budgets are adhered to
Maintain a balance between fashion trends and commercial buys, making sure to always represent the image of each collection
YOU ARE ENERGISED BY
Relationship-focused approach, with a desire to build strong and fruitful relationships with stakeholders within the business and externally
People leadership and development, particularly to lead courageously and able to challenge the status quo
Fostering a sense of shared mission centred around inclusion and exceptional employee experience
WHAT YOU WILL GAIN FROM THIS EXPERIENCE:
Regional vision and understanding of projects and priorities within the Fashion Division
An ability to direct…
