Overview
Boutique Manager Jobs in Delhi, India at Christian Louboutin
Title: Boutique Manager
Company: Christian Louboutin
Location: Delhi, India
Overview and purpose of role:
As aBoutique Managerat Christian Louboutin, your role is to be responsible for the overall management of the store, staff, merchandise and customer service. The Boutique Manager is also responsible for driving their team to achieve sales objectives, maintaining and achieving high operational and merchandizing standards and goals, building highly motivated teams and developing associates to the next level.
Key Responsibilities of the role:
Sales and Customer Management
Proposing and implementing action plans to develop sales for each product category
Ensuring the achievement of business goals and strategic projects
Ensuring the implementation and development of initiatives which develop further the clientele database of the store
People Management and Development
Managing store staff with the help of the Management and the Human Resources Department
Ensuring the development of motivation, sense of belonging and business involvement of the team
Training Sales Advisors on new collections and on selling techniques
Ensure alignment with Brand Manager and carry your role in the upmost professionalism
Customer Service
Ensuring all associates provide the highest level of customer service
Managing client database and utilize information to increase sales and client contact
Ensuring staff maintains constant client communication through utilizing a clean database and customer segregation
Resolving all client problems and complaints quickly and effectively
Store Image Management
Ensuring correct interpretation and implementation of visual guidelines, keeping store employees up to date about visual issues, and ensuring that best sellers products are displayed, through a close cooperation with the Visual Display Team
Taking care of the general look of the store in terms of cleanness, tidiness and efficiency, in order to ensure the best image of products and store, in line with the brand communication and promotion strategy
Ensure the store and the team are pristine during the store opening hours
Store Operation Management
Managing HR administration (planning, absences etc.) while complying with the retail blackout calendar & operation budget
Ensuring daily and weekly reporting to the Brand Manager in an organized manner
Performing back office activities such as data entry, inter shop movements, product delivery, inventory check, daily closures
Ensuring an economical and operational effective management of the store, in compliance with internal policies and procedures
Ensuring an adequate integration and optimization between front and back-office, by guaranteeing appropriate store resources coverage, and supervising logistics and stock management.
Ensuring maintenance of inventory accuracy, in line with brand policies and procedures
Following-up of daily sales reporting.
Controlling and managing the end-to-end care & repair for their respective stores
Controlling the bank deposits reconciliation (bank transfers, cash, credit cards, duty free, funds repositories etc.).
Human Resources:
Recruiting, training, and developing staff ensuring all positions are filled in a timely manner with qualified personnel
Implementing and providing follow-up for all training programs, seminars, etc
Continually evaluating the performance of each associate and provide constant feedback to ensure results
Resolving all human resources issu…
