Overview
Boutique Manager Jobs in Riyadh, Riyadh, Saudi Arabia at Parfums Christian Dior
Title: Boutique Manager
Company: Parfums Christian Dior
Location: Riyadh, Riyadh, Saudi Arabia
Position
The Boutique Manager is responsible for the management of the Boutique and the team. The Boutique Manager drives the performance of the boutique through leading the team to deliver an outstanding client experience and achieve all targets in relation to sales, KPIs, and operational compliance.
Job responsibilities
Business Development and Sales Management
Demonstrate sales leadership for staff by playing an active role on the selling floor.
Continuously motivate and coach Beauty Consultants and Specialists to meet assigned sales targets, set and follow up team and individual objectives on a daily, weekly and monthly basis.
Implement actions plans for the Boutique to ensure achievement of the Boutique Sales Targets & KPIs.
Deploy store business plan to drive traffic to the store, develop, grow the Boutique customer portfolio.
Be aware of the local market and business environment including competitors’ business activities and Perfume & Cosmetics market trends.
Reporting on sales (quantitative and qualitative reports), follow up on market trends and monitor the competitions activity.
Brand Management
Consistently be an ambassador of Dior, support and always uphold the Dior values and competencies, striving to exceed expectations.
Ensure that the Boutique team are in line with brand values and positioning in terms of behavior and Dior image guidelines.
Maintain strict confidentiality of Dior knowledge and activities.
Client Experience And Event Management
Deliver a world class client experience within the Boutique, exceeding brand mystery shopping expectations.
Increase client flow by working closely with Retail Manager to develop a network of clients and develop customer loyalty.
Achieve targets for client’s portfolio management KPIs.
Ensure the building, maintaining and using of a client’s accurate database.
Identify customer potential needs and use initiatives to meet them.
Own and contribute to Boutique events and sampling programs, effectively managing internal and external communication and ensuring that events are exactly executed and exceed expectations.
Execute all visual plans at the Boutique for all events.
People Management
Recruit high caliber team members, ensuring their retention through the effective management of their induction and performance.
Ensure all new employees complete In Store induction
Ensure that all Beauty Consultants and Specialists are provided with product knowledge to enhance and ensure cross-selling across categories.
Involvement in Dior store succession planning by training and developing all employees to be able to progress along the career path.
Conduct annual performance reviews.
Identify individual and team training needs. Create and implement regular training, monitor and record all training hours.
Communicate corporate initiatives and directives to team through daily brief.
Effectively build and develop key relationships across the brand to aid the success of the Boutique.
Create positive working environment.
Operations
Staff the Boutique to consistently deliver the desired brand experience whilst keeping within agreed budgets.
Create staff schedules to ensure appropriate store coverage and match to traffic.
Oversee process of staffing and planning scheduling and coordinating their payroll information.
Manage stock to minimize loss and maximize availability, effectively manage stock both back and fron…
