Overview
Boutique Manager – Riyadh Jobs in Riyadh, Riyadh, Saudi Arabia at Nestlé Nespresso SA
Title: Boutique Manager – Riyadh
Company: Nestlé Nespresso SA
Location: Riyadh, Riyadh, Saudi Arabia
Nespresso is on a mission, through uncompromising choices, to bring exceptional and sustainable coffee to your home. With every cup, we elevate coffee moment into a movement, with taste and purpose. Cultivating coffee as an art, to grow the best in each of us.
Here’s why we think you should choose us:
Comprehensive total rewards benefits package
Free coffee machine + Monthly Nespresso credit
Exclusive employee discounts
Excellent training and development programs
Growth opportunities
Free unlimited coffee during working shifts
And much more!!
Position summary
As a Boutique Manager, you will drive excellent results in all areas including team building, key performance indicators and boutique operations.
A day in the life of a Boutique Manager:
Sales and Customer Service:
Achieve with team the daily, weekly, monthly sales and service level targets set for the boutique.
Maximize guest frequency, sales and acquisition of new club members in the boutique.
Maximize capsule, accessories and machines sales in the boutique.
Maintain current and up to date knowledge on coffee and the NESPRESSO product.
Continuously evaluate the quality of service and give individual feedback to the Boutique Specialists.
Leadership/Team Management:
Drive the implementation of company programs by motivating and instructing the team to meet operational and organizational objectives.
Motivate and coach team to provide exceptional customer service in keeping with our brand image.
Plan, identify, communicate and delegate appropriate responsibilities to team to ensure a smooth operation.
Provide coaching and direction to the team in an effort to achieve operational goals. Consistently review KPI’s to identify problems, concerns and opportunities for improvements. Create action plan to achieve goals.
Operations:
Monitor and manage staffing levels to ensure boutique operations and customer service goals are met.
Recruit, hire and train the team.
Establish annual sales forecasts and capacity planning with regional boutique manager
Utilize tools and analyze financial reports to identify and address inventory and sales trends.
Use all operational tools to plan for and achieve excellence in staffing, scheduling, monthly reports, cash management and inventory management.
Implement SOP’s and guidelines for the boutique ensuring team compliance.
Run monthly and quarterly physical stock inventories, place orders and check deliveries to ensure adequate stock levels.
Deliver all requested weekly and monthly reports in a timely manner.
In partnership with IT, ensure that IT systems function correctly.
What will make you successful
4+ Years of High-Volume Retail Management; the luxury retail space is a plus
Located in Riyadh
Demonstrated ability to prioritize and plan multiple priorities
Strong team-building skills with a history of effective team coaching and development
Effective time management, communication, problem-solving and analytical skills
Passionate about coffee and sustainability
Experience in the food or coffee space is a plus
We are Nestlé, the largest food and beverage company. We are 308,000 employees strong driven by the purpose of enhancing the quality of life and contributing to a healthier future. Our values are rooted in respect: respect for ourselves, respect for others, respect for diversity and respect fo…
