Overview
Bridal Store Manager Jobs in London Area, United Kingdom at Vivienne Westwood
Title: Bridal Store Manager
Company: Vivienne Westwood
Location: London Area, United Kingdom
Vivienne Westwood is one of the most iconic British Fashion Brands who cares and believes in its people and the environment. If you’re interested in being part of an organisation that produces quality products, promotes awareness for a better world, and provides an excellent benefits package to support its employees, keep reading….
Vivienne Westwood is looking for a Bridal Store Manager to join the Sales team in our Davies Street Store on a full-time basis.
We are looking for someone to maximize sales and deliver exceptional customer service, ensuring adherence to company standards, policies, and procedures, with a special focus on the Bridal department.
The ideal candidate will represent the Vivienne Westwood brand to the highest standard in all professional activities and customer interactions. Working collaborating effectively with the Bridal and Couture Department, ensuring seamless operations and outstanding customer satisfaction.
KEY RESPONSIBILITIES
Store keyholder – opening and closing the store
Preparing daily, weekly and monthly reports regarding store performance
Cashing up the till and other banking duties
Providing excellent customer service
Being point of contact for any staff or customer issues
Resolving customer complaints in a timely manner
Processing product deliveries and stock movements on SAP / PRISM
Participating in annual stock takes as well as carrying out line checks throughout the year
Processing mail orders, stock transfers, stock deliveries
Merchandising the shop floor
Having an expert knowledge of couture and bridal samples
Training new staff in collection range and how to conduct fitting appointments
Conducting fitting appointments, confidently suggesting styles to suit customer’s needs
Key understanding of which fabrics and colours work best in specific styles and for specific client’s needs, body shape and event location
Managing client fitting dates and all communication between them and the couture team during the time it takes to complete the gown
Ensuring all stock / Samples are represented on the shop floor in the best way, repaired when needed and requesting new samples when appropriate
Managing the archive of samples held in the store, booking in and out and keeping track of all associated costs including repairs and dry cleaning
Working with the Press/ Marketing teams with all events held by and at the shop
Managing and leading the team, providing coaching, training, and regular feedback to ensure high performance, professional development, and a positive working environment
Supervising and motivating staff to deliver exceptional performance and maintain a high level of engagement and morale
Managing performance and addressing concerns, including identifying and resolving performance issues in line with company policies and procedures to maintain team standards and accountability.
Be fully knowledgeable and here to all relevant company standards, policies and procedures (including but not limited to Financial, Health & Safety, Security and HR)
Supporting Area Manager / Bridal Director with any ad hoc requests
PROFILE & KEY SKILLS
Excellent customer service skills with a focus on exceeding expectations.
Strong sales and target-driven mindset.
Knowledgeable about Bridal & Couture products and able to convey this knowledge effectively.
Proficient in till operations, including processing refunds, …
