Overview
Client Advisor Jobs in Greater Dusseldorf Area at Fendi
Title: Client Advisor
Company: Fendi
Location: Greater Dusseldorf Area
As a FENDI Ambassador the Client Advisor is expected to provide an extraordinary and luxurious experience to the clients, through the promotion of FENDI history, craftmanship, quality of materials and creativity.
MISSIONS
- Sales Performance
- Lead individual sales and achieve performance target and KPI
- Engage in upselling, cross selling and multiple selling for all product categories
- Client Management
- Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools
- Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the client
- Store Operations
- Be able to correctly operate the retail management system for stock transfers, payments, stock inquires and customer database input
- Store Management
- Support in maintain the inventory accuracy by properly receive display and store merchandise according to company guidelines
PROFILE
- Minimum 3 years’ experience in Fashion/Luxury Sale
- Bachelor’s Degree or equivalent is preferred
- Manages own image standards on a high level
- Strong selling and communication skills are necessary
- Excellent relationships skills
- Organization, professionalism, self-confidence
- Strong customer service skills
- Computer skills and Retail management system knowledge
- Goal oriented approach, multitasking
- Strong knowledge and/or interest for Fashion/Luxury Industry
- Fluent in English and German
