Overview
Client Advisor Jobs in Singapore, Singapore at Gucci
Title: Client Advisor
Company: Gucci
Location: Singapore, Singapore
Summary
Founded in Florence, Italy in 1921, Gucci is one of the world’s leading luxury brands. Following the House’s centenary, Gucci forges ahead continuing to redefine fashion and luxury while celebrating creativity, Italian craftsmanship, and innovation.
Gucci is part of the global luxury group Kering, which manages renowned Houses in fashion, leather goods, jewelry, and eyewear.
Discover more about Gucci at www.gucci.com.
Job Description
Role Mission
The Client Advisor is a Gucci Ambassador and is an integral role in nurturing brand loyalty. The key responsibilities include the delivery of excellent service to our clients and the achievement of the monthly sales objectives.
Key Accountabilities
Sales & Client Service
Maintain and grow the clientele base by active engagement and excellent client service by active client engagement and regular communication
Play an active role as Brand Ambassador by inculcating the brand vision to instill consumer brand loyalty
Proactive achievement of monthly sales objectives
Follow-up on client enquiries and requests, including after sales services, proactively and independently
Offer exceptional service standards, suggestions and alternatives, as well as anticipating future needs
Take a proactive learning approach in understanding best sellers, new arrivals, product knowledge and all category information
Exercise team work and collaboration to ensure that client needs are placed at top priority
Operations
Adhere to all in-store SOPs
Assist with cashiering and daily closing settlement
Stocks receiving and packing in the respective categories assigned
All other related duties as assigned by the Store Manager
Inventory Control
Conduct category scans for inventory purposes
Assist with stock maintenance and cycle counts
Replenishment of display merchandise as required
Key Requirements
Minimum 2 to 3 years of experience in a similar capacity from the retail or service industry preferably with a proven track record in luxury fashion
Customer service oriented and driven in sales
Independent individual with strong decision making skills
Inquisitive mindset with the ability to engage
Passionate in growing a career within the luxury fashion industry
