Overview
Client Advisor – Korea (referral) Jobs in Seoul, Seoul, South Korea at Loro Piana
Title: Client Advisor – Korea (referral)
Company: Loro Piana
Location: Seoul, Seoul, South Korea
Job Responsibilities
Sales
- Following the Loro Piana Selling Galateo and all the related Company standards, is responsible for the sales process (“Loro Piana Selling Galateo”) and contributes to the store sales targets achievement
- Provides and maintains a high level of customer service
- Manages commercial relations with clients in order to assure their highest level of satisfaction
- Understand and knows Company KPI’s and work to meet them
Client Management and CRM
- Builds and nurtures strong and professional relations with guests by leveraging different IT tools (social apps, clienteling apps, social media, etc…)
- Turns every touch point with customers into a positive situations, always promoting Brand image
- Communicates to the Management the collected information regarding clients
- Complies with the CRM data collection and data protection
After Sales
- Ensures the after-sales service with the same level of efficiency and care, in order to maintain the clients satisfaction and loyalty with the aim of promoting the Brand image
- Manages claims with the supervisor support
- Executes the follow up of clients’ requests
Product
- Participates to all the product presentations (all product categories) done in the store
- Deeply knows all products of his/her category and is promptly updated on all the product categories present in the store and is able to share relevant information and engage guests
- Ensures the appropriate care (cleaning, cure, replacement, etc.) of the store
Visual Management
- Takes care of the display maintenance in his/her sector, pointing out if something is missing or in need of maintenance
Inventory Management
- Is always updated on the store stock in order to optimize sales
- Participates to end of the year, sector and rotation inventory for each product category
Thefts and losses
- Respects the assigned position in order to prevent thefts and losses in cooperation with the colleagues in case of moving
- Swiftly points out to his supervisor if something is missing
Profile
- Relevant work experience as Client Advisor in a luxury boutique
- Aligned with the Brand identity and detail and result oriented
- Passion and high motivation for Loro Piana products and Brand
- Excellent interpersonal, teamworking and problem solving skills
- Good stress management, flexibility and adaptability
- Fluent English, both spoken and written; other languages are a plus / For Asia countries, fluent English is not a mandatory requirement
