Overview
Client Advisor – Luxury Fashion Boutique Jobs in Milan, Lombardy, Italy at PHILIPP PLEIN
Title: Client Advisor – Luxury Fashion Boutique
Company: PHILIPP PLEIN
Location: Milan, Lombardy, Italy
About Philipp Plein
Philipp Plein is a globally recognized luxury fashion brand renowned for its bold creativity, distinctive designs, and uncompromising approach to luxury. We are looking for passionate, energetic, and customer-focused professionals who thrive in a fast-paced environment and are dedicated to delivering an exceptional luxury shopping experience.
Job Description
You will join the boutique of a prestigious international luxury brand located in the heart of Milan, specializing in both men’s and women’s ready-to-wear collections.
Key Responsibilities
- Deliver an outstanding personalized shopping experience through luxury client advising.
- Welcome customers and provide exceptional service while building long-lasting client relationships.
- Drive client loyalty through effective clienteling, CRM management, and engaging storytelling of products and collections.
- Manage cash register operations and contribute to the growth of the boutique’s client portfolio through customer retention initiatives.
- Support stockroom operations, ensuring efficient inventory management, organization, replenishment, and adherence to brand standards.
- Demonstrate familiarity with omnichannel retail by assisting with online orders, shipping activities, and client requests across digital sales channels, including platforms such as Farfetch, ensuring a seamless customer experience between online and in-store services.
- Maintain the boutique’s visual standards and ensure an impeccable presentation of the sales floor and stock areas.
Profile
Requirements
- Minimum of 3 years’ experience as a Client Advisor or Sales Associate within the luxury retail sector, with a strong background in personalized client service.
- Proven ability to build customer loyalty and establish long-term client relationships.
- Excellent presentation, positive attitude, and a strong team-player mindset.
- Fluent in English is essential. Knowledge of Russian, Chinese (Mandarin), or Arabic (or other) is considered a strong advantage.
- Passion for luxury fashion with a proactive, energetic, and sales-driven approach.
- Experience working with CRM systems and omnichannel retail environments is highly desirable.
Working Hours
- Full-time (40 hours per week).
- Rotating shifts from Monday to Sunday.
Employment Offer
- Direct employment with the company.
- The type of contract and overall compensation package will be evaluated based on the candidate’s experience, seniority, and overall profile.
- Benefits include:
- €8 daily meal vouchers.
- Performance-based incentive scheme.
Location
Milan City Centre, Italy.
send your cv:[email protected]
