Overview
Client Advisor / Senior Client Advisor Jobs in Bangkok, Bangkok City, Thailand at CELINE
Title: Client Advisor / Senior Client Advisor
Company: CELINE
Location: Bangkok, Bangkok City, Thailand
KEY FUNCTIONS:
- To provide a personalized client experience, build strong client relationships, meet/ exceed sales targets and KPIs
ROLES & RESPONSIBILITIES
- Act as an ambassador of Maison by following grooming and uniform policy.
- Combine a professional, authentic and positive approach with enthusiasm for our products and our House
- Maintain an open, positive and constructive communication with team members
- Provide exceptional client service according to selling ceremony
- Drive local clients network growth
- Recruit and convert prospect clients
- Build lasting relationships with clients by bonding with them, understanding their desires, providing advice – “be memorable” beyond the sales process and providing follow up
- Capture and update all relevant client information, according to the company tools (maintain client books) in order to retain actual clients and detect new (high potential) clients
- Keep in contact with key clients via different channels to arrange appointments/share collection information/product arrivals to grow loyalty
- Meet or exceed individual and store sales targets
- Achieve all sales associate KPIs and CRM requirements
- Focus on cross, up-selling and have strong “matchmaking” skills for all product categories
- Keep track of physical inventory of merchandise and inform SP and SM about product replenishment
- Assist in maintaining visual standards with direction from VM, in accordance with Maison visual standards
- Proficient and accurate use of POS
- Participate in all inventory, cycle counts and goods receptions
- Ensure store functional maintenance
- Respect stock room guidelines
REQUIREMENTS:
- Minimum 1-2 years of luxury retail experience
- Solid knowledge of luxury industry with fashion sensitivity consistent with the brand
- Excellent interpersonal communication, organization and follow-through skills
- Taste for Challenge and Exceeding Objectives
- Passion for Luxury and Product oriented
