Overview
Client Advisor/ Stylist – Rodeo Drive Jobs in Los Angeles, CA at Valentino
Title: Client Advisor/ Stylist – Rodeo Drive
Company: Valentino
Location: Los Angeles, CA
WHY WORK FOR VALENTINO
A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.
What We Believe In
Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.
Who Are We Looking For
“ We are selling dreams, emotions and entertainment. We can’t be mechanical in the way we do things.” The Client Advisor role is a crucial and contributes to the driving sales through providing a genuine experience to each client.
Key Responsibilities :
Brand Experience:
- Master the Client Journey to create strong long term client relationships.
- Clientele and proactive engagement with existing and potential
- Deliver the Valentino Couture Service in an impeccable way in every phase (preparation for sale, welcome, exploring the client, presentation of the product, closing and farewell).
- Aware of CRM targets and actively engages in all actions to reach them
- Implements personalized reach-out campaigns and utilizes all clienteling tools available to complete CRM tasks within given timeframe
- Consistently captures client data and takes notes of all qualitative information
- Knows their portfolio of customers, and the VVICs and VICs they handle
- Consistently works to achieve given sales, KPIs and CRM targets
Styling:
- Strive to discover your clients and their every need, and to guide them across all categories of the brand.
- Familiar with current fashion and in season trends to curate looks
- Develop strong product and fit knowledge via company trainings, tools and in store employee fit sessions.
- Prepare for client appointments, including researching client preferences, organizing merchandise, and creating a welcoming environment.
- Stay informed about new arrivals, seasonal trends, and special events within the store.
Merchandise and Visuals:
- Assist with all sales and after sales activities (boutique returns, end of season, customer returns, repairs, complaints)
- Ensure product maintenance, replenishment on the floor
- Know the warehouse stock of all categories to ensure re-stock shelves and maximize sales.
- Partner with the team to ensure seamless day-to-day store operations and uphold presentation standards.
- Liaise with the Visual team to follow display guidelines; verifies and reports all relevant information to store management.
Operations:
- Knowledge and understanding of company policies and procedures
- Ability to use POS system to perform all client transactions
- Where an Ops team member is not present takes an active part to the execution of operational tasks (including shipping/receiving)
Requirements :
- Previous luxury retail sales with relevant clientele focused experience
- Proven track record in achieving sales results
- Exceptional clientele, customer relationship building skills
- Demonstrate strong verbal and written communication skills
- Possess computer skills to operate our retail POS system, and MS Office Programs such as Word, Excel, and Outlook.
- Ability to work a flexible schedule based on business needs which includes, evenings, weekends and holidays.
- Foreign Languages a plus
- Action oriented; drive for results
- Problem-solver
- Must be a team player
Hourly Rate: $20-$24 with Comission ( range is depending on experience and subject to change.
How We Are
The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equality. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.
Disclaimer:
For California residents, please review our Job Applicant Privacy information by visiting: https://www.valentino.com/en-us/ and selecting “Privacy Policy.”
