Overview
Client and Services Manager Jobs in Winnipeg, Canada at Sephora USA, Inc
Title: Client and Services Manager
Company: Sephora USA, Inc
Location: Winnipeg, Canada
Type:
Category:
Position: Client Experience and Services Manager
Lead client services and enhance the beauty experience in-store. Manage staff training, online reservations, and events to foster client engagement and satisfaction.
In this role, you’ll focus on improving client interactions and service quality in a busy beauty studio environment. Your expertise in managing Beauty Advisors will ensure that service levels meet client expectations and that events are well-coordinated. Effective performance management and training will be pivotal to your success.
Key Responsibilities:
• Oversee beauty studio client service operations
• Train and develop Beauty Advisors for excellence
• Manage online reservation and availability
• Coordinate and plan all in-store events
• Provide timely performance feedback and assessments
Requirements:
• 2–4 years in a management role in beauty or retail
• Strong coaching and team development skills
• Entrepreneurial mindset with community engagement
• Excellent time-management capabilities
• Passion for makeup artistry or skincare is a plus
Drive excellence in client services by managing staff and enhancing operational efficiencies within the beauty studio.
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