Overview
Client Experience Associate Jobs in San Francisco, CA at Josh’s Tailoring & Design
Title: Client Experience Associate
Company: Josh’s Tailoring & Design
Location: San Francisco, CA
Company Description
Josh’s Tailoring & Design is a premier luxury tailor shop in Union Square, San Francisco, specializing in bespoke menswear, expert alterations, bridalwear, eveningwear, and elevated client experiences. With decades of craftsmanship and a reputation for exceptional quality, we serve discerning clients who value precision, style, and personalized service.
We are seeking a polished, dependable, fashion-minded team member to support daily shop operations while contributing to the art of tailoring, garment fitting, and luxury service.
Role Description
This is a client-facing role ideal for someone who enjoys fashion, craftsmanship, and working in a high-touch environment. The position blends customer service, boutique operations, and hands-on garment support across both menswear and womenswear, including bridal.
Responsibilities
- Welcome clients warmly and deliver an exceptional luxury customer experience
- Answer phones and assist with customer inquiries
- Coordinate garment pickups and maintain order organization
- Support general shop operations including steaming, tagging, tidying, and garment preparation
- Assist with garment fittings, marking, pinning, and light tailoring support
- Help maintain showroom presentation and back-of-house organization
- Support the tailoring and service team with day-to-day operational needs
Qualifications
- Passion for fashion, tailoring, craftsmanship, suit and bridal, or luxury retail
- Friendly, polished, and professional demeanor
- Strong communication and interpersonal skills
- Highly organized with strong attention to detail
- Comfortable multitasking in a fast-paced, client-focused environment
- Reliable, punctual, and proactive
- Prior retail, hospitality, fashion, or customer service experience preferred
- Experience with garment marking, sewing, pinning, fittings, alterations, or tailoring is a strong plus (training will be offered)
Pay: $23/h
