Overview
Client Experience Lead Jobs in Westfield, USA at FACE FOUNDRIÉ
Title: Client Experience Lead
Company: FACE FOUNDRIÉ
Location: Westfield, USA
Type:
Category:
Overview
FACE FOUNDRIÉ is a focused facial bar specializing in all things face; facials, brows and skincare. Our modern, open concept space promotes a welcoming and relaxing environment. There is a ton of growth potential within FACE FOUNDRIÉ.
Requirements
Required: Assistant Manager Experience
Preferred: Esthetician or Cosmetology License
Responsibilities
- Demonstrates high standards for customer service, employee development and company culture.
- Responsible for meeting financial metrics including service revenue, average ticket, guest count, guest retention, rebooking, retail revenue, retention/turnover, etc.
- Identifies opportunities for professional development and coaching for team members, for example, sales goals, rebooking clients, etc.
- Assists in managing all store personnel including (but not limited to) recruitment, training, product knowledge and skills development, loss prevention, performance management, safety, recognition, and legal compliance.
- Leads through teaching employees and growing their productivity, has a clear vision of individual, team, and/or personal goals. Has coaching and mentoring skills and can verbalize the steps taken to achieve those goals.
- Ensures all training and continued education is completed.
- Assists general manager in conducting monthly and annual reviews for each employee.
- Responsible for the store’s inventory which includes ordering, audits, receiving products, etc.
- Helps forecast sales, growth trajectories and expansion plans.
- Assists with local marketing efforts. This includes, but is not limited to social media, events, etc.
- Primarily will work front desk and have exceptional customer service experience.
Job Types: Full Time (32 – 40 hours)
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