Overview
Client Service Assistant Jobs in Surry Hills, New South Wales, Australia at THEODORE
Title: Client Service Assistant
Company: THEODORE
Location: Surry Hills, New South Wales, Australia
Who We Are
THEODORE is an exciting fashion start-up, featuring unique technology which powers our luxury e-commerce menswear business. This role is based in our Surry Hills head office.
The Role
We are looking for a driven and organised person who will be able to work with our clients to facilitate order and ensure client satisfaction.
This means: You should be ready to provide information on our products, then work with client to understand the exact product they require. You should be ready to answer questions and facilitate the process.
We are a flexible business, and so will try to accommodate any flexible requests conditions. This role is ideal for someone who is organised, flexible, ability in sales, is friendly and builds great relationships.
The Person
You must:
– Be able to work with key client accounts via email and over the phone therefore have strong communication skills, and be able to satisfy clients and enhance relationships
– Have excellent organisational skills, to ensure all aspects of orders and other requests are completely fulfilled in a timely fashion.
– Work within our process and keep track/perform numerous tasks both efficiently and extremely accurately.
– Experience in either customer service or fashion (or a very quick learner), so as to correctly specify production details with understanding.
– Be accurate and have great attention to detail and work well under pressure.
– Have a can-do attitude and be ready to undertake a variety of tasks, taking notes and feedback as it is given.
Requirements
The following are non-negotiable requirements:
– High competence in Microsoft Office, mainly Word, Excel and Outlook.
– A relevant tertiary education (TAFE/College or higher)
Beneficial requirements:
-Background in client service or fashion sales beneficial.
Apply
Only those who meet the criteria will be contacted for interview. Please apply with resume, especially outlining experience and suitability to this particular role.
