Overview
Client Services Advisor Jobs in New York City Metropolitan Area at Zimmermann
Title: Client Services Advisor
Company: Zimmermann
Location: New York City Metropolitan Area
ZIMMERMANN is seeking an enthusiastic and detail-oriented Client Services Representative to join our high-performing Client Services Support team based out of our New York Head Office on afull-timebasis.
Our Client Services Support team are brand ambassadors and individuals who drive excellent experiences. With a significant global focus, this is an opportunity for someone who is passionate about the Zimmermann brand and is looking to be a part of a successful growing business.
As a Client Services Advisor, your key responsibilities will include:
To provide exceptional client service via email, phone, WhatsApp, social, and live chat
To achieve a high level of service satisfaction for Online, Wholesale, and In-store clients
To build client relations, generating a strong client database with loyal and repeat clients
Effective use of clienteling systems to personalize communications including timely resolutions
Client service responses that are in accordance with our policies and procedures – with particular focus on product, brand knowledge, and empathy
Strive for seamless brand experience between online and retail, exceeding of client expectations
Achieve personal sales and performance targets – budget and compliments
Execute clienteling in line with the Client Communications Strategy and ongoing updates/modifications
To be constantly looking to improve client services performance and reporting to senior management of suggested improvements
Skills & Specifications:
Previous client service experience and rapport building evidence
Client relationship management expertise and uphold high ethical standards in all client interactions.
Interest in the luxury goods/retail sector, with a client-first mindset
Reliability and punctuality
High attention to detail
Ability to multitask under pressure
Excellent phone etiquette as well as written English and verbal, communication skills; bilingual: Spanish, French or Portuguese speakers are preferred.
Experience in using client relationship & service software’s such as Zendesk and Omneo Clienteling
Computer literacy with particular use of Microsoft Office, Apparel21, and Magento
Flexibility to work non-traditional hours, including days, nights, weekends, and holidays as needed
What you will bring to the role:
Excellent written and verbal communication skills
Client service, hospitality, retail, or service industry experience
Strong analytical and organization skills
Ability to multi-task and perform under pressure
High attention to detail
Client focused mindset
Spanish or Portuguese language skill a plus
Why work with us?
Generous Employee Discount
Hybrid work schedule
Bespoke development plans, pathways and access to strong mentors and industry leaders
Ongoing Training & Development to grow your career within Zimmermann
Opportunity to collaborate with international peers
Work with high-end fashion and alongside fellow passionate and dedicated Zimmermann team members
If you are searching for the next challenge in your career and are excited to join a high performing team, please share your application with our hiring team.
Only short-listed applicants will be contacted.
Zimmermann is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications ensuring a strong corporate commitment to diversity and inclusion. If you…
