Overview
Costumer Success Manager Jobs in Florida at Bakerly LLC
Full Job Description
Description:
About our company:
Bakerly, a happy family-owned company, is proud to be home to one of the fastest growing brands in the US food industry! We are a baked goods manufacturer that places an emphasis on absolutely delicious, premium and authentic recipes that use only the very best ingredients. Our lovely offices located in Miami FL, Easton PA or San Antonio TX will make you feel right at home!
Please visit our website to learn more about our delicious French crêpes, golden croissants, fluffy pancakes and our large range of outstanding French brioches.
Bakerly’s Philosophy is simple: “Companies don’t succeed, people do!” so let’s “Work Hard, Play Hard!”
We are looking for a motivated individual who will actively participate in developing and supporting theCustomer Success Divisionwithin theSupply Chain Department.
The Role
The Customer Success Manager within the Supply Chain Department plays a vital role in driving customer satisfaction, retention, and growth, while following costs optimization strategies. The Customer Success Manager focuses on delivering exceptional customer service, improving processes, and fostering a customer-centric culture. In this position, the Customer Success Manager is responsible for overseeingNational and Food Service accounts.
Responsibilities:primary functions for this role include, but are not limited to
Manages a team of Customer Success Coordinator (s)
– In charge of “perfect order” – order management process, ensures accuracy and timeliness in order processing, release, revision, tracking and fulfillment. Collaborates with other Supply Chain divisions to ensure smooth order flow.
Direct invoicing to client, monitors and acts on clients’ deductions
Involvement in client set up within Supply Chain, SOP Supply Chain for new clients and update of existing ones
Proactively monitors and reports on KPIs for National and Food Service accounts such as order lead time, perfect order, invoice accuracy, after sale service level, customer score card etc
Provides valuable insights into customer preferences, pain points, and expectations within the Supply Chain
Strong ability to work cross functionally within Supply Chain divisions, Sales, Finance, IT and Business Intelligence
Direct communication with Clients and Sales
Reporting:Customer Success Division Manager
Requirements:
Positive attitude!
Minimum of 3 years’ experience in Supply Chain Customer Service, including Team Management.
Strong customer management skills with an ability to relate to customers easily and probe to understand customer challenges
Excellent written and verbal communication skills
Excellent attention to detail
Ability to problem solve and rapidly shift priorities in a fast-paced environment
Multi-tasker and independent thinker
Excellent knowledge of Power Point and Excel. Excel level required: able to process large quantities of data using spreadsheets, graphs, data tables, calculations, and automation to produce results
Experience with ERP system required. Sage X3 is a plus
Fluent English and Spanish, written and oral. French is a plus
Benefits:
– Amazing company culture – we want to make every customer happy, so we want you to be happy first. We balance freedom with responsibility
Competitive base salary
Great career growth opportunity
Full health, dental and vision plans for you and your family
401…
Title: Costumer Success Manager
Company: Bakerly LLC
Location: Florida
Category:
