Overview
Customer Experience Associate Jobs in New York City Metropolitan Area at KITH
Title: Customer Experience Associate
Company: KITH
Location: New York City Metropolitan Area
ABOUT THE ROLE
Locations:Soho Women’s Store
Status:Part-Time
Comp:$16/hr + House Commission
Position Summary:The Kith Customer Experience Associate operates as the concierge to the Kith consumer experience. They can wear multiple hats, as they specialize in all areas of customer experiences. The support role is ready to go and support the business as needed. They contribute to the experience from beginning to end. They set the tone for the best-in-class service our customers receive while shopping with Kith. They are also operationally sound and communicate with the team throughout the Kith shop on a variety of things.
RESPONSIBILITIES
Primary Responsibilities:
Communicate with Manager on Duty for direction and projects/tasks
Be ready and able to assist customers in the absences of a Client Advisor
Partner with Client Advisor team to ensure customers are receiving the most efficient and best service possible during their visit
Support store in any tasks needed to provide most efficient experience for customers, including but not limited to:
Conducting cashier related duties and task
REQUIREMENTS
Experience:
1-2 years in a retail environment
1-3 years in fashion/apparel is preferred but no required
Skills/Abilities:
Comprehensive computer skills
Ability to meet the physical requirements of the job:
Standing/Walking for prolonged periods of time
Lifting or moving up to 30 pounds
Bending, twisting as well as climbing of ladders and other physical tasks related to standard retail operations
Ability to perform business math
Ability to multi-task and manage multiple projects at once
Efficient communication with customers, peers, or Direct-Reports
WHO THEY ARE
Personal Characteristics
Team-Player
Adaptive
Supportive
Self-starter
Goal oriented
WHO WE ARE
Established in 2011, Kith is a leading lifestyle brand and progressive retail concept that’s celebrated globally for its ability to tell stories, evoke nostalgia and connect products to the passion it’s woven with. Now in its eleventh year of business, Kith has in-house apparel lines for men, women and children, an ice cream parlor in every flagship, a full-service restaurant, and a retail footprint in three continents.
Born and raised in Queens, New York, Kith Founder Ronnie Fieg rose the ranks from the 13-year-old stock boy at footwear franchise David Z. to the company’s chief buyer, earning him a profound understanding of the retail landscape and a network of powerful brand relationships. As the brand’s CEO and Creative Director, Fieg is known for his ability to create premium products and deliver unparalleled experiences, with a personal philosophy of giving the consumer more than what they pay for. Using Kith as a vehicle, Fieg has applied his signature lens to an impressive list of collaborators, including Coca-Cola, Nike, Versace, BMW, and many others.
Kith is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
