Overview
Customer Experience Executive- Backend (Lower Parel, Mumbai) Jobs in Mumbai Metropolitan Region at One Story
Title: Customer Experience Executive- Backend (Lower Parel, Mumbai)
Company: One Story
Location: Mumbai Metropolitan Region
About The Role
Assist in providing world-class customer care to customers by supporting the
front end/store teams via email, chat and phone.
Consistently work with other teams to track, solve and innovate our
processes and procedures to provide the best customer care in the world
Liaise with production to fix individual customer issues and alterations.
- 6 days of working
- Rotational weekly offs
- Excellent communication skills
Key Skills
2+ years’ experience in customer service in the E-commerce, Aviation, Hospitality, Accessories, Clothing, Beauty or Fashion Industry only
Proficient in MS Office – Excel, Word and email.
Previous contact center, providing voice + email chat process
Exceptional communication skills, both written and verbal
Customer service oriented with a natural desire to care for the needs of others
Deep desire to put drive & effort into your work
Knowledge and passion for men's fashion and style trends
Knowledge about men's tailoring, pattern design, garment alterations, and
fabrics preferred
Skills: apparel,email support,chat support,communication skills,ms office,customer service,fabric knowledge,queries resolution,on-call support
