Overview
Customer Operations Coordinator-MEA Jobs in Dubai, Dubai, United Arab Emirates at Havaianas Europe – an Alpargatas Brand
Title: Customer Operations Coordinator-MEA
Company: Havaianas Europe – an Alpargatas Brand
Location: Dubai, Dubai, United Arab Emirates
Overview:
Customer Operations Coordinator – MEA is responsible for supporting business growth through strengthening customer and distributor relationships, ensuring efficient order processing, and optimizing inventory management. This role includes managing delivery expectations, participating in S&OP agendas, and driving improvement projects in the Middle East and Africa regions / Asia Pacific and Central Asia.
Responsibilities:
Relationship management with customers and distributors:
Build and maintain strong customer relationships.
Respond quickly to inquiries through multiple channels (email, phone, chat).
Manage expectations about delivery times by being a focal point to report portfolio status.
Inventory management at the distributor:
Understanding customer breakpoints.
Influences the purchase to minimize sales losses due to ruptures.
Build sales forecast with distributor and support sales and demand planning in the company.
Receiving, analysing and processing orders:
Receipt and validation of new orders with the commercial team.
Forecast check with the demand team.
Payment analysis and reconciliation.
Support onboarding of new customers.
S&OP and S&OE management:
Support management on weekly and monthly agendas of S&OE and S&OP.
Improvement projects:
Improve operational efficiency and optimize the customer experience.
Collect and analyse customer data to identify trends, predict issues, and improve
deliveries and the customer’s experience.
System integrations.
Monitoring and continuous improvement:
Use KPIs (Key Performance Indicators) to monitor the efficiency and effectiveness of operations at the client.
Monitoring OTIF (On Time In Full) from the factory to the distributor and to the final customer.
Requirements:
Degree / Diploma holder in Business related discipline (Business Administration, Supply Chain, Finance, International Relations)
Minimum 5 years’ experience with customer service and/or imports/exports and/or buying/footwear and/or fashion merchandising and/or trading
Proficiency in both spoken and written English and Portuguese
Proficiency with MS Excel
Attention to detail with high level of accuracy
Well organized is a must for this role
Positive working attitude and willing to learn
Hardworking and self-motivated
Able to work under pressure
Good interpersonal, communication and presentation skills
Strong teamwork and collaboration with cross functional teams
