Overview
Customer Service Agent Jobs in Chico, CA at Lulus Fashion Lounge Llc
Full Job Description
Join the LuCrew!
Lulus Vision
At Lulus, our team is committed to offering the best possible service to our customers throughout the world. Our fun and casual work environment focus on innovation and teamwork at all levels of the organization. We are always on the lookout for talented and dedicated people to join the Lulus team as we continue to build our community!
Our Commitment
Lulus is proud to be an equal-opportunity employer and strives to create an organizational climate that fosters belonging, dignity, and justice so that all of our team members can show up as their authentic selves and thrive. We are committed to increasing the representation of marginalized people across our team through hiring practices that value lived experience and unique perspectives. Our work environment embraces creative expression, collaboration, and connection without the expectation of assimilation.
A customer service agent is responsible for assisting customers with questions and resolving problems while upholding the Company’s brand standards including communication and conduct. An agent will accept inbound contact and make outbound contact for the customer’s needs using their knowledge of products, policies, and resolution skills. An agent not only addresses their needs but listens and builds relationships with customers for the best service possible and customer retention. Full-time hours. The position is remote (work from home).
Hourly Rate – $16.25
Fully Remote – States:AZ, CA, FL, GA, MA, MD, MI, NJ, NY, NV, OH, OR, PA,TN, TX, VA, WA
Available to work weekends? Our weekend warriors earn an additional $1 per hour!
What You’ll Do
Answer customer questions and assist them with order placement and site navigation through phone, chat, and email
Assist customers with making purchasing decisions
Resolve any customer issues in a timely, upbeat, and friendly manner
Manually place new orders
Field customer questions, concerns & problems
Maintain a thorough working knowledge of the company’s products and relay this information to customers
Develop rapport with customers
What You’ll Need
High School Diploma or equivalent
One to two years of customer service experience preferred
Strong interpersonal skills
Professional phone etiquette
Proficient use of computer and software applications (Microsoft Office, Google Docs, Email)
Exceptional grammar and punctuation
Creative problem solving
Knowledge of customer service principles and best practices. Ability to multitask. Ability to work in a team as well as independently
Ability to telecommute:
Quiet and distraction-free workspace
Highly consistent internet connection to support VPN and VOIP. Lulus provides a stipend to pay for internet connectivity but you must have adequate infrastructure
Work collaboratively within a supportive team environment
What You’ll Love About Us:
Great Company Culture – Where you can be your true authentic self!
Profit-Sharing Bonus Plan for applicable roles
Medical, Dental, and Vision benefits
Voluntary Life & AD&D Insurance, Critical Illness, Short Term Disability
Prepare for the future – 401(k) Safe Harbor Plan – 4% company matching
Employee Stock Purchase Plan (ESPP)
Restricted Stock Units for applicable roles
Wardrobe Perks – 30% employee discount!
Recognition of employee birthdays and work anniversaries!
Work that stays …
Title: Customer Service Agent
Company: Lulus Fashion Lounge Llc
Location: Chico, CA
Category:
