Overview
Customer Service Coordinator Jobs in New York, NY at 24 Seven Talent
Title: Customer Service Coordinator
Company: 24 Seven Talent
Location: New York, NY
Job Title: Customer Service Coordinator
Location: New York, NY (On-site, Monday–Friday)
Employment Type: Full-Time
Salary: $75,000/year
Overview:
A leading luxury menswear company is seeking a detail-oriented and proactive Customer Service Coordinator to join their New York team. This role is essential in supporting the customer service, sales, and operations teams by managing wholesale accounts, order fulfillment, and Made-to-Measure (MTM) processes. The ideal candidate thrives in a fast-paced environment, is highly organized, and has a background in luxury fashion or wholesale.
Key Responsibilities:
Order & Inventory Management:
Process and manage orders for wholesale accounts and internal teams
Communicate inventory updates, shipping timelines, and product availability
Support replenishment and sell-through analysis for key stock programs
Coordinate with planning and finance on inventory and reporting
Made-to-Measure (MTM) Coordination:
Handle MTM order intake and communication with production teams
Track and manage custom orders from placement to delivery
Provide weekly MTM reporting and client updates
Collaborate on fabric availability, trunk shows, and client asset needs
Wholesale & Market Support:
Assist sales and planning teams during market preparation and order entry
Ensure showroom organization and order accuracy during appointments
Submit seasonal order confirmations and update product availability
Maintain relationships with wholesale account contacts and buying teams
Warehouse & Returns Oversight:
Conduct periodic inventory checks and support end-of-year counts
Manage returns, RA approvals, and credit memos for wholesale clients
Oversee back-of-house sample inventory, outlet orders, and sample sales
Qualifications:
2+ years of experience in customer service, wholesale operations, or sales support (fashion industry preferred)
Strong organizational skills and attention to detail
Excellent written and verbal communication skills
Proficient in Microsoft Office (Excel a must); experience with ERP and EDI systems is a plus
Ability to multitask and thrive in a deadline-driven environment
Collaborative mindset and a proactive, problem-solving attitude
Perks & Benefits:
Opportunity to work with a globally recognized luxury brand
Cross-functional exposure to sales, planning, production, and customer service
Dynamic, fast-paced, and supportive work environment
