Customer Service Coordinator at Industrial Printer Company

We are looking for a Customer Service Coordinator in our Customer operations which are as core to our client services as the products themselves!

Being a member of our Customer Service team, you will be responsible for service administrative processes and master data. In this role you will also receive, record, and process service orders, enquiries and attend to customer requests for servicing printing equipment.

A Customer Coordinator interacts with the service & the admin team, our clients and the third-party vendors. You’ll be challenged to manage the administrative support for the customer service operations.

Experience in customers and telephone support and CRM software operations is required.

Applicants will be for a full-time role as a RIP software support and service tech should they exhibit a positive work attitude, experience and ability on the job.

Main Duties:

• Handling customer enquiries via phone and email
• Following-up internal and external enquiries
• Managing and escalating customer enquiries
• Looking for ways to improve the customer experience
• Receive, record, process and follow up customer service requests
• Ensure efficient planning & dispatch of engineers to customer sites, for install and repair ​of equipment
• Manage customer enquiries concerning parts availability, deliveries, invoicing, and returns
• Manage service technician job sheets and associated invoicing
• Assist with Spare parts inventory management
• Work with Service team to assist in raising warranty parts invoices, o​n a monthly basis
• ​​Coordinate monthly stock-take and generate report​s ​to Admin & Service management
• Generate various reports to Management team as per request
• Analyze service report
• Manage and maintain the CRM System

If you think you are fitting to the position, please send your CV today!
Due to the high volume of applicants we receive, only shortlisted candidates will be contacted.

[Agency Info]

World Mode Holdings Group is a leading recruitment consultancy business in Japan that specializes in fashion retail. WMH Group has the largest market share of fashion retail job placements in Japan, with over 1,000 clients in the fashion industry.

iDA Australia is a subsidiary of WMH Group, established in Sep 2018.

Job Type: Full-time

Schedule:

Application Question(s):

• Do you have a full work right to work permanently in Australia?

Experience:

• Customer service coordinator: 1 year (Required)
• Customer support: 1 year (Required)
• CRM software: 1 year (Required)

Licence/Certification:

• Driver License and Have your own car (Required)