Customer Service Officer, APAC

Overview

Customer Service Officer, APAC Jobs in Hong Kong, Hong Kong SAR at Jimmy Choo

Title: Customer Service Officer, APAC

Company: Jimmy Choo

Location: Hong Kong, Hong Kong SAR

NATURE AND SCOPE OF POSITION

• Coordinate order administration, communicating both internally (customer service & logistics division) and externally (franchisees & partners) to ensure the fulfillment of sales order and as per customer’s request
• Support the team on order amendments for wholesale customers in the OET (Order Entry Tool) and SAP and the EDI system
• Manage customer orders, bulk orders, invoicing, despatching and follow up shipments
• Facilitate order confirmations, price list and replenishment
• Manage order reallocation when stock is moved into different customer location
• Facilitate customer order reports on SAP and updating those in Excel ready to be sent out to customers
• Dealing with commercial returns and any associated credit notes on SAP
• Creating composition files for customers using SAP and PLM (Product Lifecycle Management system)
• Follow up warehouse activities to ensure we ship on time and with correct packing roles and certificates
• Aftersales claim process management, including components flow and quality issue management
• Create documentation for letters of credit in order to submit payment to the bank
• Communicate effectively with all departments especially finance department and external customers and partners around the world
• Sales administration support e.g. new account setup, payment request etc.

Qualification/Education

1. Degree holder in Business related discipline

Experience Required

1. 3-6 years on customer service, logistics related, experience working with finance dept.

Particular skills/knowledge required

1. Excellent negotiation and analytical skills
2. Strong focus on sales performance
3. Excellent in MS Excel and Powerpoint
4. Detail-minded and able to work under pressure
5. Strong communications and interpersonal skills
6. Good command of written and spoken English and Chinese
7. Provide excellent internal and external customer service

Characteristics required

1. Demonstrable ability to use initiative and be proactive
2. Courageous, passionate and open-minded
3. Work as a team player;
4. Response positively to feedback and direction;
5. Full of energy and drive;
6. Highly organised with an ability to multi task
7. Pleasant and accommodating disposition
8. Innovative and proactive, with a “can do” approach
9. Well presented with the ability to communicate confidently