Overview

Customer Service Representative Jobs in Waukegan, IL at Springs Window Fashions

Description:

About Horizons Window Fashions

With roots stretching back to 1891, Horizons has experienced unprecedented growth marketing and producing unique and innovative window fashions not available from any other company. We’re proud of our long, rich heritage of creating supreme quality, locally handcrafted products in Waukegan, Illinois.

Flexible Work Schedules

Benefits offered –

Paid Time Off

10 Paid Company Holidays

Tuition Reimbursement

401K & Company Matching

Quarterly Bonus/Gainsharing Opportunities

Career Path Advancement Opportunities

Employee Product Discounts

Employee Assistance Programs

Health Insurance

Vision Insurance

Dental Insurance

Life Insurance

Disability Insurance

Health & Flexible Spending Accounts

Job Summary:

Responsible for efficiently providing excellent customer service to our customers.

Answer and effectively respond to customer phone calls.

Resolve various customer problems and respond to questions including, but not limited to, order status, product specifications, return and repair policies, authorizing credit, etc.

Perform other duties as assigned by supervisor, including, but not limited to, maintaining logs, reviewing reports, updating resource materials, special project work, etc.

Accurate and timely entry of orders into the order management system for manufacturing and distribution.

Paid comprehensive training provided on:

Product

Systems

Accounts

The annual base/hourly wage for this position is reasonably expected to be $17.00 an hour. Factors which may affect starting pay may include geography/market, skills, education, experience and other qualifications of the successful candidate.

This position is eligible for an annual bonus as well of up to 5%.

Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan with up to 5% company match of eligible contributions, life insurance, long-term disability insurance, short-term disability insurance, paid sick time at an amount that meets or exceeds all local requirements, paid vacation time (pro-rated for 2025 based on start date), eleven paid holidays per year, and one paid volunteer day off per year.

Requirements:

Education and Experience:

High school diploma

Basic computer skills

Skills/Training

Good communication skills (written, oral, listening, approachable)

Ability to build relationships with customers

Good analytical skills

Basic computer skills

Multitasking skills

Reliability

Physical Requirements

Work conditions are normal for an office environment

How We Work to Deliver a Best Experience: Our Culture

Our Core Value: We do the right thing, always

Our Seven Cultural Behaviors

Empowerment – We trust our people.

Ownership – We take 100% responsibility for our roles actions, and results.

Leadership – We all lead by example and talk direct with respect (DWR).

One Team – We are One Springs Team.

Customer First – We consider our customers’ needs before every decision.

Continuous Innovation – We are constantly learning, innovating, and improving.

Speed – We define priorities and operate with a sense of urgency and agility.

Title: Customer Service Representative

Company: Springs Window Fashions

Location: Waukegan, IL

Category:

 

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