Overview
Customer Success Manager Jobs in Paris, Île-de-France, France at Refabric
Title: Customer Success Manager
Company: Refabric
Location: Paris, Île-de-France, France
About Refabric AI
Refabric is an AI-native fashion and textile design platform used by brands and creative teams across the globe. From trend forecasting and design ideation to tech pack generation, AI photoshooting, and e-commerce content — we power the full creative workflow. Recognized by the LVMH Acceleration Program, eBay Circular Fashion Fund, and Business of Fashion as a Top 3 AI Design Tool.
The role
Your mission is simple: ensure our users' success and happiness. You'll be the person our clients trust most — the one who gets them up and running, listens to their needs, and makes sure working with Refabric is not just effective, but genuinely enjoyable. This role spans onboarding, training, account management, and day-to-day support across a global client base. We're a start-up, so expect the role to evolve — and your ideas to matter.
What you'll do
→Manage multiple customer accounts across Europe, America, and Asia, ensuring each client has a great experience in the platform, and hopefully, a little bit of fun along the way
→Set up PoC users for efficiency by understanding their specific needs, timeline, and goals then define a tailored strategy that leads to a successful AI implementation
→Host online and in-person workshops, onboarding sessions, and training programs for Studio and Enterprise users
→Listen to user feedback across all areas of the industry — from fashion design and marketing to photography and graphics teams — and bring those insights back to the product
→Take care of all customers, big or small — from answering email support to jumping on one-to-one calls
What we're looking for
✓Degree in Fashion Design, Management, Business, Industrial Engineering, or a related field
✓Strong knowledge of the fashion and textile industry — you understand how collections are built, how brands work, and what creative teams need day to day
✓Genuine curiosity about AI tools and how they apply to creative industries — you don't need to be technical, but you need to be enthusiastic
✓Excellent communication and interpersonal skills — you're naturally empathetic and know how to make people feel heard and supported
✓Fluent in English (spoken and written) — French is a strong plus given the Paris base and client proximity
✓Comfortable managing multiple accounts and priorities simultaneously — organised, proactive, and calm under pressure
Nice to have
+Prior experience in a customer success, account management, or client-facing role — ideally in SaaS or a tech environment
+Existing network within the European or global fashion industry
+Experience using AI-powered design, production, or content tools
Why Refabric
We're a global team reshaping how fashion is designed and produced. You'll work closely with founders, build real relationships with clients who love what we're building, and have genuine ownership over your work. LVMH Acceleration Program alumni · TechXtile Scale-Up winner · Business of Fashion Top 3 AI Design Tool · eBay Circular Fashion Fund finalist.
