Overview
Customer Success Manager Jobs in New York, United States at TextileGenesis
Title: Customer Success Manager
Company: TextileGenesis
Location: New York, United States
About TextileGenesis™
TextileGenesis™ is a pioneering traceability platform purpose‑built for the global textile ecosystem. Our technology creates radical transparency from fiber to retail, ensuring authenticity, provenance, and verification of sustainable textiles—distinct from generics. By engaging all 5–6 tiers of the supply chain and leveraging our proprietary Fibercoin™ technology, TextileGenesis delivers unprecedented end‑to‑end traceability for the fashion industry.
TextileGenesis™ has received multiple innovation awards and is rapidly emerging as the market leader in full‑supply‑chain traceability.
In 2023, Lectra—a global technology leader in the fashion industry with €500M+ in annual revenue and headquarters in France—entered into a strategic partnership with TextileGenesis. As we scale globally, we are seeking world‑class talent to lead and grow our customer engagements worldwide.
The Opportunity
TextileGenesis™ is expanding our Customer Engagement team and is looking for high‑performing Sustainability / Traceability Customer Success Managers to lead complex customer programs. This is a unique opportunity to work at the intersection of sustainability, technology, and supply‑chain transformation, helping fashion brands build transparent and responsible sourcing ecosystems.
We are ideally seeking candidates based in the New York area. The role is primarily remote, with occasional time spent in our New York office.
Key Responsibilities
- Lead end‑to‑end implementation of traceability programs for global fashion brands and standards
- Support brands in understanding and deploying the TextileGenesis traceability platform
- Train and onboard multi‑tier supplier ecosystems across regions
- Manage customer programs from onboarding through steady‑state execution
- Partner closely with sustainability, sourcing, supply chain, IT, communications, and business development teams
- Serve as a trusted advisor, building strong relationships across diverse cultural and business environments
- Proactively identify risks, challenges, and opportunities and drive solutions
Required Experience & Skills
- Strong verbal and written communication skills
- Fluency in English and Spanish
- Excellent analytical, presentation, and organizational skills
- Proven experience managing and leading complex projects
- Ability to work independently and collaboratively with cross‑functional teams
- Strong problem‑solving skills with a proactive mindset
- Demonstrated track record of meeting or exceeding performance targets
- 5+ years’ experience in fashion and/or sustainability (required)
- Engineering background or MBA from Tier‑1 or Tier‑2 institutions (preferred)
Our Culture
TextileGenesis™ is a diverse, global team with backgrounds spanning technology, sustainability, supply chain, fashion, and consulting. What binds us together is a shared commitment to challenging the status quo, thinking from first principles, and solving complex problems with rigor and creativity.
We foster an open, collaborative, “work hard, play hard” culture. The ideal candidate brings exceptional relationship‑building skills, creates win‑win outcomes for all stakeholders, and is deeply committed to delivering outstanding customer experiences while helping clients achieve their sustainability and traceability goals.
