Overview
Department Manager – Global Luxury Brand Jobs in London Area, United Kingdom at MODE SEARCH Ltd.
Title: Department Manager – Global Luxury Brand
Company: MODE SEARCH Ltd.
Location: London Area, United Kingdom
Mode Search is supporting a Globally recognised fashion house in their search for a Department Manager for a new location they are opening in London.
This brand’s innovative craftsmanship is ingrained in their collections ranging from men’s and women’s contemporary ready-to-wear, accessories, and exquisite leather goods.
This brand’s reputation is cemented within the fashion industry with its customer loyalty and celebrity following. They are currently performing extremely well in the market and can offer excellent growth and progression opportunities.
This role requires a manager with strong people management skills, as well as extensive luxury clientelling experience. It is the perfect opportunity for the next step within the luxury retail sector.
The Role
Lead by example and educate the staff about customer service standards
Promote loss prevention and safety through customer service and established policies and procedures in partnership with store leadership (management) team to guarantee employee and customer safety
Handle customer questions and queries
Organise and distribute the team’s work, set priorities, and keep an overview of the tasks to be accomplished
Support the team on the shop floor when needed, especially during peak selling times
Manage, recruit, onboard, train, and develop the team and keep an overview of succession planning
Consistently oversee replenishment of all departments to ensure full inventory on the shop floor
Maintain shop floor standards by ensuring product care daily
Execute reductions, transfers, and campaign set-ups according to brand guidelines
Maximize sales through joint operational and commercial focus
Ensure garment presentation, garment level, and visual standards are presented according to expectations
Plan and coordinate all campaign set-ups, activities, and promotions together with the visual team and the Store Manager
Create a positive and motivating team environment and maintain an overview of Employee Relations concerns in partnership with the Store Manager
Achieve and/or Exceed Sales Plan: Partner with the Sales Manager to create, communicate, and Clienteling/Service Excellence: Manager to lead and champion team in executing consistent and superior sales and service delivery to increase and retain customer loyalty.
Demonstrate dynamic, attentive, and inspiring leadership with strong relationship-building skills with internal and external clients while setting expectations for unsurpassed customer service.
Requirements
Min 5 years experience within the luxury retail industry in management
Ability to work in a fast-paced environment
Problem solver focused on developing soft skills within your team
Strong communicator, who can work at pace and make clear compliant decisions
Please note that due to a high number of applications we are currently receiving we are unfortunately not able to provide individual feedback to every candidate at this stage of the process.
If your application is successful, you will be contacted by us in due course.
You can also email your resume directly to us on [email protected] if you would like to apply
