Overview
Department Manager (LOEWE) Jobs in Singapore, Singapore at LVMH Fashion Group Asia Pacific
Title: Department Manager (LOEWE)
Company: LVMH Fashion Group Asia Pacific
Location: Singapore, Singapore
Role Mission
As aDepartment Manager,you will take ownership of a departments or floor’s performance, leading and proactively coaching a team of client advisors to achieve their individual, the department/floor, and the stores targets. You will support the Store Manager/Director with developing new and existing Clients. You will be responsible for building passionate, highly motivated, and talented individuals who continue to grow in their career, securing succession plans with this.
Responsibilities
Team Management and Development
Lead the team to drive and deliver business goals, creating a positive, enjoyable work environment which fosters cooperation and excellence
Define individual and team goals and targets, regularly reviewing, managing, and coaching performance against the expectations
Provide regular and qualitative feedback to the team, coaching “in the moment” to achieve the greatest impact
Identify, recruit, and develop talent in collaboration with the Store Manager/Director, securing succession plans to enable this
Lead from the front, role modelling the way to sell and support your team in their sales to develop their KPI’s
Support and develop the team in building long lasting Client relationships leveraging all resources and tools available
Communicate with passion and inspire the team on company messages and information during morning briefings, training, one to one meetings…..
Provide support and guidance to new joiners ensure their onboarding path is fully completed so, their integration to the company is positive
Client Experience
Manage the customer flow to ensure each client is given the correct level of service and no client is left unattended or unacknowledged
Cultivate a Client centric mindset to always ensure the highest level of Client experience
Develop the customer database through optimizing data capture rate and integrity
Product
Focus on driving sales for an assigned category, analyzing performance and creating actions to improve and grow performance
Grow the team’s technical knowledge of the product category to increase KPI performance; Sales, Cross Selling, UPT, etc
Share feedback with the regional team on the performance, customer feedback and market insights of the assigned product category
Operations
Lead the store in the absence of more senior management, opening and closing the store, resolving difficult client, escalate or seek support where necessary
Maintain a thorough understanding of policies, standards and procedures ensuring they are communicated and implemented
Maintain inventory and be responsible for inventory management
Additional duties and management responsibilities as required
Key Requirements
Proven experience within a similar environment leading diverse people to success
Effective communication and interpersonal skills, valuing and amplifying diversity
Strong and demonstratable commercial acumen
Ability to be agile, creative, and commercial in solution development
Passion and knowledge of the managed product category
A Client centric mindset with a passion to exceed expectations
A committed Team Player, willing to work side by side with the team to lead and influence
A deep interest in Fashion, Art and Culture
