Overview
Deputy Manager | Massimo Dutti | Bangkok Jobs in Bangkok, Bangkok City, Thailand at Al-Futtaim
Title: Deputy Manager | Massimo Dutti | Bangkok
Company: Al-Futtaim
Location: Bangkok, Bangkok City, Thailand
Position Overview
We are seeking a dynamic and experienced Deputy Manager for our Massimo Dutti store. This role involves overseeing daily store operations, ensuring exceptional customer service, driving sales growth, and managing the team in line with brand policies. The Deputy Manager will work closely with the Store Manager to execute strategies aimed at boosting sales, improving stock management, and maintaining store visual standards.
Key Responsibilities
Team Leadership & Customer Care
Ensure the team works according to Massimo Dutti’s Customer Care policies, making necessary decisions to maintain the highest level of customer satisfaction.
Sales Performance
Analyze and monitor the store’s sales budget, working with the Store Manager to develop and implement strategies for improvement.
Sales Growth & Profit Maximization
Collaborate with the Store Manager to increase sales and maximize store profit while monitoring offline and online sales performance.
Inventory & Stock Management
Ensure compliance with inventory controls and shrinkage policies. Manage stock in the store and stockroom, ensuring optimal stock levels and the accurate adjustment of inventory via store sweeps and RFID technology.
Visual Merchandising & Store Image
Ensure that the internal and external store image aligns with Massimo Dutti’s visual merchandising guidelines, optimizing space and furniture to enhance sales potential.
Product Knowledge & Trends
Stay up-to-date with the latest trends in fashion, home, and lifestyle, tracking competitor activities and utilizing social media to keep informed about new products.
Feedback & Communication
Provide weekly product feedback to the product manager to optimize in-store stock levels. Maintain consistent communication with the area, chain, and international operations managers to improve store performance.
KPI & Performance Management
Analyze and develop strategies based on key performance indicators (KPIs), including conversion rate, average ticket value, units per ticket, and customer traffic. Work with the team to establish action plans for improvement.
Online Sales & Operations
Monitor and oversee online sales operations, including SINT, IPOD sales, online orders, inventories, store transfers, and returns of defective products.
Compliance & Policies
Ensure adherence to all operational, health, and safety policies (OHS) and ensure the team follows company policies, including till processes and customer care standards.
Qualifications & Skills
Proven experience in retail management, preferably in the fashion industry
Strong understanding of customer care and sales management strategies
Ability to analyze and interpret sales data to drive performance improvements
Exceptional leadership and communication skills
Familiarity with stock management systems and visual merchandising guidelines
Knowledge of online sales platforms and inventory management tools
Strong organizational skills and attention to detail
Ability to work effectively under pressure and manage a dynamic team
Familiarity with OHS policies and retail operational procedures
