Overview
DG Beauty Americas Training Manager – Travel Retail North America Jobs in Miami, FL at DOLCE&GABBANA
Title: DG Beauty Americas Training Manager – Travel Retail North America
Company: DOLCE&GABBANA
Location: Miami, FL
Job Title: Training Manager – Travel Retail North America
Location: Miami
About Us
Dolce & Gabbana, a global leader in luxury fashion and beauty, continues to strengthen its in-house Beauty Division with a strategic focus on Travel Retail. As part of this expansion, we are seeking an experienced Training Manager – Travel Retail North America to lead education and training initiatives across the Travel Retail channel.
This role is critical to ensuring brand excellence, consistency, and high-performance selling standards within the fast-paced and highly specialized Travel Retail environment.
Role Overview
The Training Manager – Travel Retail North America will be responsible for designing, implementing, and executing training strategies across retail partners. This individual must bring strong expertise in luxury beauty training and hands-on experience within the Travel Retail channel, including duty-free operators, and distributor environments.
The role partners closely with Sales, Marketing, and Retail teams to drive brand knowledge, elevate service standards, and support commercial performance.
Main Responsibilities
Training Strategy & Execution
- Develop and implement training programs tailored to the Travel Retail channel across North America.
- Deliver in-person and virtual trainings focused on fragrances, makeup, skincare, and brand storytelling.
- Ensure consistent execution of Dolce & Gabbana Beauty education standards across all doors.
- Adapt training content to the unique operational needs of retail environments.
Travel Retail Expertise
- Act as a subject-matter expert for Travel Retail operations, understanding traffic patterns, peak periods, and specific dynamics.
- Leverage existing relationships with duty-free operators, distributors, and airport retailers to facilitate training execution.
- Partner with commercial teams to align education initiatives with sales objectives and launches.
Team & Talent Development
- Train and coach Beauty Advisors, brand promoters, and freelance teams across airport doors.
- Support onboarding and continuous development of retail staff within Travel Retail locations.
- Provide ongoing coaching and performance feedback to elevate selling behaviors and client engagement.
Launch & Brand Activation Support
- Lead education support for new product launches, animations, and activations in Travel Retail.
- Ensure retail teams are fully trained ahead of launches and key commercial moments.
Reporting & Collaboration
- Track training attendance, effectiveness, and impact on performance.
- Provide regular feedback and reports to internal stakeholders on training progress, gaps, and opportunities.
- Collaborate cross-functionally with Sales, Marketing, and Global Education teams to ensure alignment.
Qualifications
- 5+ years of experience in luxury beauty training or education roles.
- Proven experience in the Travel Retail channel (airports, duty-free, distributors).
- Strong background in fragrances; makeup and skincare experience is a plus.
- Excellent presentation, facilitation, and communication skills.
- Established relationships within Americas Travel Retail are strongly preferred.
- Highly organized, adaptable, and comfortable working in fast-paced environments.
- Fluent in English and Spanish.
- Willingness to travel frequently across the territory.
