Overview
Digital Client Advisor Jobs in Paris, Île-de-France, France at Christian Dior Couture
Title: Digital Client Advisor
Company: Christian Dior Couture
Location: Paris, Île-de-France, France
Missions
Tasks And Responsibilities
Provide a positive, courteous, and pleasant client experience by incorporating all core brand values and integrity throughout each interaction.
Consistently provide a highly professional approach and outstanding service ; communicate effectively and with empathy via phone, email, social media and/or written correspondence.
Develop digital client book with the ability to recruit and develop top clients
Escalate any client issues that require further resources to appropriate supervisor to ensure resolution is satisfactorily met.
Ensure that all client communications are handled in line with Dior policies and processes.
Demonstrate and share brand awareness, story telling and product knowledge when
communicating with clients.
Ensure qualitative monitoring and updating of customer information, accordingly to the Dior tools, to retain actual customers and detect new high potential ones
Drive to achieve and exceed planned KPI’s (such as sales, clienteling, client experience…)
Recommend new and innovative approaches to address client concerns and share
successful ideas within the team and department.
Develop excellent working relationships within the Dior network.
Profil
Education and experience:
Bac+2 required from a higher education
Previous experience in luxury (client service, boutiques, hotels, or concierge)
Languages
On top of English, French, German, Arabic, or Italian is mandatory
Hard Skills:
Proficient in Microsoft Office
Salesforce knowledge a plus
Soft skills & motivation:
A passion for Christian Dior and our collections
Strong sales negotiation skills
Able to multi-task and prioritize competing tasks
Able to work a varied schedule
Clear demonstration of a client-first mind-set
Highly motivated, energetic, and inspirational team player
Strong knowledge in fashion trends
